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You can configure reports to send according to a predefined schedule. This guide shows how to do this in the Schedule Report window. 

What's on this page

What are the benefits of creating scheduled reports? 

MSPbots offers a scheduled reporting feature that enables users to set specific conditions such as a specific time and schedule. Users can automatically receive the latest dashboard or report at the scheduled time. Depending on the mapping between email and company, users can choose to display unfiltered data or company-specific data in the scheduled report.

Automating scheduled reports to be sent according to a preferred schedule helps MSPs become time-efficient by eliminating the need for manual report generation and distribution. Also, when reports are generated and sent at regular intervals, you ensure clients receive updates in a timely and predictable manner. 

Required integrations and permissions 

You can set up dashboards and reports for all MSPbots apps, BI packages, and applicable integrations. Only users with admin permissions can create dashboards and reports. If you don't have enough permissions, contact your administrator for help. 

How to set up a scheduled report 

Follow these steps: 

  1. Open the MSPbots app as administrator. 

  2. Navigate to Dashboards on the menu and open the dashboard or report that needs to be configured for a new schedule.


  3. Click image schedule report iconthe Schedule Report icon to access the Schedule Report page. 
    image schedule a report icon

  4. Next, click the +New button or the Create a New Schedule button. Both actions will open the New Schedule window.
    image create a new schedule buttons 

    Existing scheduled reports are found in the Scheduled tab like the example in the image below. 

  5. Enter a unique Schedule Name in the New Schedule window. The recipient's name is used as the default Schedule Name when the field is left blank. 
    image new schedule window

    The default delivery option is to send via email. There is no support for other options or customization at this time.


  6. Go to the Email recipient(s) dropdown menu and select the emails of the recipients. You can select multiple email addresses.

    • Send carbon copies or blind carbon copies of your report by clicking the CC or BCC links. You can also select multiple email addresses from these dropdown lists. 

    • Optional: Select the option Send filtered dashboard for the associated company of each recipient if you want to send scheduled reports with filters for the recipients' mapped company. 
      This option appears only when there is a slicer with QueryParams="Company" in the dashboard. If selected, you need to configure the PSA by selecting Autotask, ConnectWise, Kaseya, Syncro, or Halo.
      For more prerequisite information, please refer to: Prerequisites for Using Company's PSA. 

    • Optional: Enable Save Slicer to apply the selected slicers to the scheduled reports. This option only appears when your dashboard has slicers except the Company Slicer.

      The Save Slicer option is enabled by default. When enabled, the current slicer list will be applied to scheduled reports.
      The slicers on this list are those you added when you created your report and dashboard. If you need to modify the slicers, go to the dashboard and click Design > Add Widget to add or delete slicers. 



  7. Next, scroll down and set the Frequency for sending the report.
    • If needed, customize the time zone according to different locations and preferences worldwide. 
    • Select Advanced Scheduler > Setting to configure how often you want to send your report.  
      image advanced scheduler
  8. Move down to the Attachment section and select an option for your reporting requirement:

    • Include PDF Attachment - Select this option to send your report in PDF format. This is the default selection. 

    • Include Shareable link - Select this option to automatically add the {{report_link}} token to attach your dashboard's link to the email. The placeholder {{report_link}} represents the actual dashboard link.
      image attach PDF of shareable link
  9. Next, select the sender's email from the From dropdown list. 
    image from field dropdown menu
  10. Then, type an appropriate subject in the Add a custom subject field, and click the image add token iconadd token icon. You can refer to the token descriptions below for guidance. 
    image add custom subject and token   

    Token Descriptions

    • {{recipient_company_name}} is for the recipient's company name. 
    • {{recipient_name}} is for the recipient's full name. Use first name and last name if the full name is not available. 
    • {{report_name}} is for the dashboard's name. 
    • {{report_owner_name}} is for the dashboard owner's name. 
    • {{report_owner_email}} is for the dashboard owner's email address. 
    • {{report_link}} is for the dashboard link. 
    • {{your_company_name}} is for the sender's company name. Select a token for the email subject from the list. 
    • If your PSA is selected, you can get the values for {{recipient_company_name}} and {{recipient_name}} from the contact data in Autotask, ConnectWise, Kaseya, Syncro, or Halo.
    • If your PSA is not selected or the values for {{recipient_company_name}} and {{recipient_name}} cannot be obtained, set these values to null.

  11. Next, type the report body and click to add a token. Refer to the descriptions above as a guide.

  12. Optional: Click on the Hide the email footer checkbox to hide the footer on the email. 
    image hide email footer
  13. Click Save to keep the settings.

    After successful creation, the Scheduled tab displays the following information.
    • Report Name
    • Last Sent Timestamp
    • Frequency
    • Next Scheduled Time
    • Recipients
    • Saved Slicer(s)

If you need to configure the report schedule, click the image ellipsis options iconellipsis button on the right to see the available actions.  

      • Edit - Click this option to modify the information of the scheduled report. When you're done, click Save.
      • Send Now - Click this option to send the scheduled report email to the recipients.
      • Send To Me - Click this option to send the scheduled report to your email. You can use this option to preview the report before it is sent to clients or teams. 
      • Delete - Click this option to delete the scheduled report. Confirm the deletion when prompted.

Prerequisites for Using Company's PSA

The PSA feature will only work if the following prerequisites are satisfied:

  • The user uses Autotask, ConnectWise, Kaseya, Syncro, or Halo for ticket handling.
  • The field for company_name, account_name or name is added to the columns display of the Dataset of the dashboard slicer.

  • The client has a mapping relationship between the email and company or account name using the datasets below. MSPbots uses this mapping to sync the data from the client's PSA account.
    • Dataset for Connectwise: ConnectWise Manage Contacts - API

    • Dataset for Autotask: Autotask Contacts - API

    • Dataset for Kaseya: Kaseya BMS Contacts Emails - API
    • Dataset for Syncro: Syncromsp Contacts - API

    • Dataset for Halo: Halo Users - API

      The Scheduled Report feature will not send a report to the email addresses if the company is not mapped in the dataset.

  • In the dashboard slicer's Widget Builder window, the user must input the word “Company” (case-sensitive) in the QueryParams field under the config tab.


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N O T I C E

MSPbots WIKI is moving to a new home at support.mspbots.ai to give you the best experience in browsing our Knowledge Base resources and addressing your concerns. Click here for more info!