N O T I C E
MSPbots WIKI is moving to a new home at support.mspbots.ai
to give you the best experience in browsing our Knowledge Base resources and addressing your concerns. Click here for more info!
N O T I C E
MSPbots WIKI is moving to a new home at support.mspbots.ai to give you the best experience in browsing our Knowledge Base resources and addressing your concerns. Click here for more info!
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MSPbots Pricing Plans:
You can pick products from A La Carte or choose a bundle.
Products
| Products | Business Intelligence | Micro Training Bots | NextTicket Manager | |
|---|---|---|---|---|
Product Description | A dashboard engine with dashboards and customizable reporting around all metrics that are important to operate an MSP, with
Best dashboard system for MSPs! Watch Video: – Why is MSPbots the best Business Intelligence for MSP? Why did BrightGauge users move to the MSPbots BI system | A uniquely new product offering for MSPs that takes business intelligence to the next level with automation to eliminate the monotonous management task of communicating processes that are not meeting business standards within their team. The QA bots engine can provide MicroTraining via Teams Message for employees by QA their work in real-time, making it so much easier to ensure that employees are in compliance with company policy and rules. Save 30-40% of your manager's time and do a 100 times better job! Watch Video: – How Micro Training Bots are the change the MSP game by saving 30-40% of the management time and delivering a 100s times better job as a virtual manager. | An automated means to eliminate the laborious task of determining what ticket a tech should be working on. NextTicket Manager analyzes all of your open service tickets and will deliver to each available tech the right next ticket to work on based on the priorities you have established. NextTicket can save 80% of your dispatcher's time, and totally eliminate the cherry-picking, random picking, and ticket black holes, doing a 100 times better job than your human dispatcher. Demo Video: – How NextTicket can save 80% of dispatcher's time, totally eliminate the cherry picking, and random picking from techs, doing a 100 times better job | Accurate tracking of utilization is a fundamental requirement for every MSP. Inaccurate time tracking costs MSPs thousands of dollars in billable work that never makes it to an invoice and incorrect visibility into client profitability. The attendance Manager helps the employees increase utilization, have visibility about the presence and tickets being worked on, and also make sure you are in compliance with labor law for hourly employees. Demo Video – How Attendance Manager can boost your team utilization to 85%, with very minimal management effort and give you the visibility of your team |
Pricing |
Check the Supported Integrations |
| $30/user/month | $5/user/month |
Services Options |
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Product Bundles
| Free Bundle | A la Carte | Startup Bundle | Professional Bundle (Most popular, like your Total Care plan, | |
|---|---|---|---|---|
| Free | A la Carte | $650/m Minimum | $850/m Minimum | |
| Business Intelligence | Limited Read-only Dashboards Free MSP Benchmarking dashboards | Start for $89/m | 4 Integrations | Unlimited |
| Process Automation | 1 bot | $30/user/month | 10 bots/user | Unlimited |
| Next Ticket Manager | 1 user | $30/user/month | Included | Included |
| Attendance Manager | 2 users | $5/user/month | Included | Included |
Email Support | Best Effort | 5 days SLA | 3 days SLA | 4 hour SLA |
Phone Support | NA | NA | Included | Included |
| 6 weeks Onboarding Service | NA | Per service | $599 | Included |
Concierge service | NA | Per Service | 2 h/m Included. $90/h extra | Unlimited |
Annual Payment Discount | 15% off | 15% off | 15% off |
- Email support address: Support@mspbots.ai
- 6 weeks Onboarding Service: Help you fully utilize MSPbots by providing you with an onboarding Team.
- Concierge service: Help you to create new datasets, widgets, dashboards, and bots, so you don't need to spend your own time or hire a data analyst anymore.
How to sign up for the paid version
Review your user list, and determine how many users will be billable users
Billable Users for bundles and products are determined based on how many users are enabled in MSPbots User Management, you can disable the user that you don't want to pay for.
Reduce the billable users:
Change to dashboard only
If you have a user that only needs the dashboard view function, it will be free, please just change the user role to "Dashboard only" from the User Management page
Disable the user
If they don't use MSPbots at all, follow this page: How to Disable a User Account in the MSPbots App
Make payment
For bundles, please go to https://app.mspbots.ai/marketplace?active=bundle, choose your bundle, click upgrade and follow the instruction.
Partners Discount
If you are a client of one of the following MSPbots partners, please ask for a 5%-10% discount coupon from the contact that you can use for the checkout
- If you are an MSP Finance Team client, please contact Adam to get the coupon code, or join their coaching program if you are not a client yet.
- If you are a Eureka Process client, please contact Allen or Joe to get the coupon code or join their coaching program if you are not a client yet.
- If you are a Bering McKinley client, please contact Josh or Will to get the coupon code or join their coaching program if you are not a client yet.
- If you are an MSP Advisor client, please contact David to get the coupon code or join their coaching program if you are not a client yet.
- If you are an Encore Strategic client, please contact Shawn or Dave to get the coupon code or join their coaching program if you are not a client yet.
- If you are a BVOIP client, please contact George or Brad to get the coupon code or join their coaching program if you are not a client yet.
Coupon code for the new client only, existing clients already got the grandfathered-in pricing.
Peer group discount
We are developing the peer group functions, for a peer group that has more than 6 MSPs that want to do a group onboarding, please reach out to sales for a group discount.
Additional Information
All agreements are month-to-month, no long-term commitment is needed
If you like MSPbots and want to save some money, you can select the annual payment plan.
FREE migration for BrightGauge
If you are using one of that software and considering migrating to MSPbots, we do FREE migration ( Limited to 50 widgets ) for you, and the price match what you are paying if you only need BI functions. Why did BrightGauge users move to the MSPbots BI system
120-day UNCONDITIONAL Money-back Guarantee
We strive for excellent customer service and product value, therefore, all products and bundles come with a 120-day UNCONDITIONAL money-back guarantee.
Within 120 days of signing up with the MSPbots paid plan, for any reason or no reason, you decided that MSPbots is not a good fit for you, we will give you a full refund of all your money paid.
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N O T I C E
MSPbots WIKI is moving to a new home at support.mspbots.ai to give you the best experience in browsing our Knowledge Base resources and addressing your concerns. Click here for more info!