Issue Description

• When using AutoTask integration in MSPbots, an error occurs during AutoTask data synchronization via API.
  
  • Error message: The logged in Resource does not have the adequate permissions to query this entity type.
    
    

Possible Cause

• The API user in AutoTask is assigned the security level "MSPbots API", which does not have permissions to administer tags.
  

To Increase Permissions

• Please increase the permissions of the API user in AutoTask： 
  • Can administer tags and tag groups
  • Can remove tags from tickets