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Issue Description

  • When using AutoTask integration in MSPbots, an error occurs during AutoTask data synchronization via API.
    • Error message: The logged in Resource does not have the adequate permissions to query this entity type.

Possible Cause

  • The API user in AutoTask is assigned the security level "MSPbots API", which does not have permissions to administer tags.

To Increase Permissions

  • Please increase the permissions of the API user in AutoTask： 
    • Can administer tags and tag groups
    • Can remove tags from tickets


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N O T I C E

MSPbots WIKI is moving to a new home at support.mspbots.ai to give you the best experience in browsing our Knowledge Base resources and addressing your concerns. Click here for more info!