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N O T I C E
MSPbots WIKI is moving to a new home at support.mspbots.ai to give you the best experience in browsing our Knowledge Base resources and addressing your concerns. Click here for more info!
Issue Description
- When using AutoTask integration in MSPbots, an error occurs during AutoTask data synchronization via API.
- Error message: The logged in Resource does not have the adequate permissions to query this entity type.
- Error message: The logged in Resource does not have the adequate permissions to query this entity type.
Possible Cause
- The API user in AutoTask is assigned the security level "MSPbots API", which does not have permissions to administer tags.
To Increase Permissions
- Please increase the permissions of the API user in AutoTask:
- Can administer tags and tag groups
- Can remove tags from tickets
Overview
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