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MSPbots bots increase productivity beyond human work capacity by automating daily mundane and repetitive tasks. These bots are micro-trained to cut manual computing time and eliminate the risk of inaccuracies brought by human errors. 

In this article: 

Table of Contents

What are the new features of MSPbots 3.0?

Bots 3.0 showcases the following new features: 

  • Support for customized workflows 
  • Ability to send alert messages to channels and email
  • Capability to limit alerts to departments or roles
  • Support for MS Teams, ConnectWise, and Autotask.*

*All MSPbots integrations will be supported in the future.

How can my company benefit from MSPbots 3.0?

The bots of an adequately set up connection with MSPbots has the following benefits for your company:  

  • Bots, datasets, and dashboards are tailored to your business needs
    Administrators can create custom bots that positively impact your business in areas that matter to you as a business owner or service delivery manager. 
    • A remarkable increase in productivity
    • Improved operational efficiency
    • Reduced average call handle time
    • Enhanced customer experiences
    • Increased compliance
    • Reduced operating costs
  • Employees and bots efficiently work together toward prompt action-taking because of the logic used by the micro-trained bots.

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Features:

  • An Attended automation that functions like a Virtual assistance to help automate mundane and repetitive task to elevate human potentials.
  • Aims to help individual employee their tasks that are prone to “human errors”.

Benefits:

  • Enables admin to create and modify bots base on their business needs:
    • Boots productivity
    • Improve operational efficiency
    • Reduces average call handle time
    • Enhances customer experiences
    • Increases compliance
    • Reduces operating costs
  • Logic of how Employees and bots can work together
    • Employees starts a task
      • Trigger a workflow
    • Bots review “real-time” data
      • Filters and check for any action required to execute
      • Performs action
      • Generates Reports
    • Employee receives notification
      • Checks the Alert Message
      • Takes Action
      • End of workflow

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