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How can I have bot licenses?
You are entitled to bot licenses and usage when you are subscribed to any of the MSPbots plans and packages. The number of licenses and bot users depends on the number of bot seats included in your purchased package. Refer to the next question for information on bot pricing and usage.
Who can be assigned with a bot license?
Users with admin permissions can assign any user within the paying account a bot license. Once assigned a license, each bot user can create up to 10 bots and send unlimited bot notifications on a paid plan.
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The allowable number of bots you can use depends on your plan and the number of bot users you select when you complete your subscription. Refer to the following table for referencBelow is the total number of Process Automation bots available per subscription.
Subscription | # of Process Automation Bot | NextTicket Manager Bot | Attendance Manager Bot | Bots | |||
Free | One (1) | 1 | 2 | ||||
A La Carte | ? $40/user/month | Ten (10) bots for one (1) user. Add bot users at $40/user/month | to create more bots. | ||||
StartUp Bundle | Ten (10) bots | /userper user. This plan allows for 10 bot users and can accommodate additional users priced at $70/month for every user | over above 10 | Included in the 10 bots/user | Included in the 10 bots/user | Professional Bundle | . |
Professional Bundle | Ten (10) bots per user. This plan allows for 10 bot users and can accommodate additional users priced at $90/month for every user | over 10Included in the 10 bots/user | Included in the 10 bots/user |
*How many bots are allowed for A La Carte?
Does my package include Attendance Manager and NextTicket Manager bots?
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Bots creation on the Free plan is limited, but there is no limit on paid plans. API limitations may also apply to paid plans. A bot user can create a maximum of 10 bots for sending to licensed users only. Assign bot licenses to the recipients of bot messages to ensure alerts are received and read. |
Read the article MSPbots Pricing List for complete information on subscriptions and pricing.
Are the Attendance and NextTicket bots included in the Process Automation bots in my plan?
No, the bots for NextTicket Manager and Attendance Manager are independent of those in your subscription. These bots are readily available with your purchase of the NextTicket Manager and Attendance Manager apps for A La Carte, StartUp bundle, or Professional bundle. The total count of Process Automation bots in your subscription does not include these bots.
Read the section on Product Bundles in the article MSPbots Pricing List for complete information on subscriptions and pricing. Yes. The Attendance Manager and NextTicket Manager bots are included in the ten (10) bots per user rule.
I got a message saying I have used up all the allowable bots for my subscription. What should I do?
If you encounter this error while creating a new bot, please review your bots list of bots and disable any the inactive bots, or upgrade your package. Refer to the article MSPbots Paywall and Billing Setup for instructions on how to upgrade upgrading your plan.
How can I check the bots that I am currently
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billed for?
The steps to show the bots in use are the following: You are billed for active and triggered bots only. These are the steps for showing the active bots:
- Go to Bots in the MSPbots app.
- Select the My Bots Tab.
- In Select the Trigger switch in the Quick Filter section , select the Trigger switch to show the triggered bots only.
- Select your connected integrations except for MS Teams.
What does unlimited bots mean? (Count of created bots or count of bot notifications open?)
Users with the FREE subscription have limited bot usage. (See How many bots are included in my subscription?) On the other hand, for clients subscribed to packages and bundles, each licensed user with the appropriate permissions can create ten (10) bots and send unlimited messages to any licensed user in the team using these bots. Only licensed and paying users can open the notifications.
For more billing information, read the article article MSPbots Paywall and Billing Setup.
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