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Frequently asked questions on bots
- How do the bots work?
- Is there a limit as to when the bots can run?
- Do bots require a separate integration?
- Is there a bot to alert or send a message if the user or technician has not acted on the original alert?
- Can a bot be modified or turned on or off by a user?
- What are the Trigger and Alert columns for bots?
- What do Ready, Received, and Read messages mean?
How do the bots work? Anchor howitworks howitworks
Each bot does its job differently from others and according to how it is configured. Admins micro-train the bots and adjust the settings that will:
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For more information, please read How to Create a Simple Bot from a Widget.
Is there a limit as to when the bots can run? Anchor botslimit botslimit
There is no limit to the number of messages or alerts that bots can send in a day. Once a trigger condition has been hit, an active bot will automatically send messages according to how it is configured.
Do bots require a separate integration?Anchor integration integration
No, bots do not need a separate integration setup. Bots work with PSAs like ConnectWise and Autotask, RMMs like Liongard, CRMs like Hubspot, or any other platform. You just need to connect these platforms via a secure API and you are good to create the bots!
Is there a bot to alert or send a message if the user or technician has not acted on the original alert?Anchor followup followup
You do not need to create a separate bot to send another alert whenever the required action was not delivered by a technician. You just have to configure the bot to send escalation alerts to specific managers or individuals in your organization.
Can a bot be modified or turned on or off by a user? Anchor onoff onoff
Admins can modify and disable existing bots.
What are the Trigger and Alert columns for bots?Anchor trigger trigger
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For more information, please read How to Stop Receiving Bot Alert Messages.
What do Ready, Received, and Read messages mean?Anchor rrr rrr
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