Features:
- An Attended automation that functions like a Virtual assistance to help automate mundane and repetitive task to elevate human potentials.
- Aims to help individual employee their tasks that are prone to “human errors”.
Benefits:
- Enables admin to create and modify bots base on their business needs:
- Boots productivity
- Improve operational efficiency
- Reduces average call handle time
- Enhances customer experiences
- Increases compliance
- Reduces operating costs
- Logic of how Employees and bots can work together
- Employees starts a task
- Bots review “real-time” data
- Filters and check for any action required to execute
- Performs action
- Generates Reports
- Employee receives notification
- Checks the Alert Message
- Takes Action
- End of workflow
Type | Status | Description | Custom BOT Link | Template BOT |
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LinkClient | KB Article Link |
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1 | ConnectWise Manage Attached Agreement Prompter |
Quality Assurance BOT | Alpha | mspbots.ai | ConnectWise Manage Attached Agreement Prompter | 2 | ConnectWise Manage Time Entry Content Analyzer |
Quality Assurance BOT | Alpha | mspbots.ai | ConnectWise Manage Time Entry Content Analyzer | 3 | ConnectWise Manage Ticket Open Task Prompter |
Quality Assurance BOT | Alpha | mspbots.aiConnectWise Manage Ticket Open Task Prompter | 4 | ConnectWise Manage Work Type Prompter |
Quality Assurance BOT | Alpha | mspbots.ai | ConnectWise Manage Work Type Prompter | 5 | ConnectWise Manage Onsite Schedule Prompter Real-Time |
Quality Assurance Bot | Alpha | mspbots.ai | ConnectWise Manage Onsite Schedule Prompter Real-Time |
6 | ConnectWise Manage Prolonged Time Entry Verifier |
Quality Assurance Bot | Alpha | mspbots.ai | ConnectWise Manage Prolonged Time Entry Verifier | 7 | ConnectWise Manage Short Time Entry Verifier |
Quality Assurance Bot | Alphamspbots.ai | ConnectWise Manage Short Time Entry Verifier |
8 | ConnectWise Ticket In Progress Too Long 3.0 |
Quality Assurance Bot | Alpha | mspbots.ai | ConnectWise Manage Ticket in Progress Too Long |
9 | ConnectWise Manage No Next Step Time Entry Alert |
Quality Assurance Bot | Alpha | mspbots.aiConnectWise Manage No Next Step Time Entry Alert | 10 | ConnectWise Manage Remote vs Travel Time Entry Verifier |
Quality Assurance Bot | Alpha | mspbots.aiConnectWise Manage Remote vs Travel Time Entry Verifier | 11 | ConnectWise Insufficient Time Entry Prompter |
Quality Assurance Bot | Alphamspbots.aiConnectWise Insufficient Time Entry Prompter | Time Entries Overlap AlertQuality Assurance Bot | Alpha | Test Only | bot-ConnectWiseManageTimeEntriesOverlapAlert (mspbots.ai) | bot-ConnectWiseManageTimeEntriesOverlapAlertTemplate (mspbots.ai) | mspbots.ai | N/A | 13 | ConnectWise Manage Password in Time Entry Alert |
Quality Assurance Bot | Alphamspbots.ai Password in Time Entry Alert14 | ConnectWise Manage After Business Hours Verifier |
Quality Assurance Bot | Alpha | 15mspbots.ai | ConnectWise Manage After Business Hours Verifier | 14 | ConnectWise Manage Ticket Closure QA |
Quality Assurance Bot | Alpha | mspbots.ai Manage Ticket Closure QA16 | ConnectWise Scheduled Ticket Acknowledgement Alert 3.0 |
Quality Assurance Bot | Alphamspbots.ai | ConnectWise Scheduled Ticket Acknowledgement Alert 3.0Related Links/Topics: