N O T I C E
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N O T I C E
MSPbots WIKI is moving to a new home at support.mspbots.ai to give you the best experience in browsing our Knowledge Base resources and addressing your concerns. Click here for more info!
N-able N-central offers complete network visibility for on-premise or cloud-based networks. It enables you to map client networks, deploy templates, and use automation policies. Integrating N-central with MSPbots provides real-time notifications and BI automations, leading to better IT management. This article shows the step-by-step guide for connecting N-able N-central to MSPbots.
What's on this page:
Prerequisites
You must have the following to establish a successful connection:
- Active N-able account
- N-able Benchmarking license
- Admin role and permissions for setting up the integration
Setting up the N-able N-central integration
The following procedure requires admin rights.
Create an API-only user and turn off Two-Factor Authentication.
Set the default administrator role.
Set the default administrator group.
Select MFA Not Required.
Select API-only user.
Scroll down and click Save.
Log in to the MSPbots app and go to Integrations.
Search for N-able N-Central and click it to open the configuration settings.
In the API URL field, enter
<server address>,
where<server address>
is the FQDN or IP address of your N-able N-central server.Remove all the trailing slashes from the FQDN or IP. Example: If the URL is http://Your_FQDN_or_IP/dms2/servicexx/Servexxx?wsdl, use http://Your_FQDN_or_IP.
Enter the User Name and Password of the API-only user.
Click Save And Sync.
Error "Authorization failed"
The error "Authorization failed" appears on the N-able N-central integration in the MSPbots app.
This is possibly caused by an inactive or disabled user status in N-central. To resolve this, contact your administrator and ensure that your status is active. Once you confirm that your account is active, reconnect and authorize connection to MSPbots again.