How to Create an Advanced Rule for NextTicket Manager

The Advanced Rule function of the NextTicket Manager allows you to create custom rules when the pre-set priority rules do not meet your business requirements. This feature is useful when you want to add a new priority rule and would like to create it on your own. 

To add an advanced rule 

1. Go to Priority Rules by clicking the priority rules link on the NextTicket screen.
2. Click the Advanced Rule button to open the Advanced Rule pop-up window.
   
   
3. Fill in the following fields for adding an advanced rule：
    
   • Rule Name - Enter a unique rule name.
   • Rule Description - Enter a description for the rule. (Optional)
   • Rule - Create conditions for the advanced rule. Add more groups or conditions if you need to. You can also do the following actions in this section: 
     
     • Click theicon to save the priority rule and test the values of the rule. Below is an example of the Test Result window. 
       
       
     • Click the icon to delete the rule.
       
4. Add positive points to increase prioritization.  
   
5. Click Save to keep the settings. 

If using this feature does not meet your new rule requirement, file a new feature request or email support@mspbots.ai for assistance.
 

Related Topics 

• Page:
  NextTicket Manager Priority Rules
• Page:
  Setting Up the Point System for NextTicket Priority Rules​
• Page:
  Configuring NextTicket Priority Rules According to Requirements
• Page:
  Assigned User Due Date Priority Rule for NextTicket