Bots v2

[Introduction: Please provide the following information for this section: 

• Update on the current KB structure/articles we have to describe bots to clients.
• For internal and external (clients/page visitors use).
  
• All integrations.
  

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1. Write the first step here.
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What are Bots?

Our automated bots provide value to your business by flagging unproductive behavior, regularly reminding staff of necessary SOPs, sending out status, financial, and productivity reports and garnering efficiencies in every step of your business process.

Types of Bots:

1. Alert - One of the most common used bots, the automated alerts informs or escalates to users, managers, and admin in real time if certain parameters are not met, if there are parts of the process that have not been adhered to, or if there are metrics that have been breached so that users can fix and get back on track,

Examples

        - Time entry bots

        - After Business Hours Verifier

        - Idle Time Verifier

        - Next Ticket Rejected Alert

        - Ticket Resolution Prompter

        - Ticket Not Updated

        - Priority Tickets Alert

2. Reminder - These bots send out regular reminders to staff for such tasks as to clock in or out, to complete entry descriptions, among others.

Examples

3. Time/Utilization - Time and Utilization bots send out timed notifications pertaining to a staff member's utilized time, schedule, and tasks worked. They give a snapshot to recipients of technicians worked task and if required, a comparison to the company's standard or benchmark utilization.

Examples

4. Ticket related - These are bots created to manage tickets or tasks assignments, progress, and updates among other functions.

Examples

5. Report - These bots send out to targeted recipients, status, updates, or a set of metrics or numbers that provide a view that helps in making decisions.

Examples

6. QA - QA bots prompt users for any missing information or documentation helping technicians and managers to complete data forms.

Examples

7. Financial - These are bots whose function is to prompt users for any revenue, income, expense related triggers.

Examples

8. Information/input required - Similar to QA bots, these are automated system triggers that require users to provide an input in order to add more information to tickets, tasks, or others.

Examples

9. Attendance - Attendance bots generate alert and reminders pertaining to staff attendance.

Examples