Bots v2

[Introduction: Please provide the following information for this section: 

• Update on the current KB structure/articles we have to describe bots to clients.
• For internal and external (clients/page visitors use).
  
• All integrations.
  

[Main Section: Type the instructions or step-by-step guide in this section.] 

1. Write the first step here.
2. Add the second step here.
3. Don't forget to attach screenshots and add hyperlinks as needed.  
4. Next...
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What are Bots?

Our automated bots provide value to your business by flagging unproductive behavior, regularly reminding staff of necessary SOPs, sending out status, financial, and productivity reports and garnering efficiencies in every step of your business process.

Types of Bots:

1. Alert - One of the most common used bots, the automated alerts informs or escalates to users, managers, and admin in real time if certain parameters are not met, if there are parts of the process that have not been adhered to, or if there are metrics that have been breached so that users can fix and get back on track,

Examples

2. Reminder - These bots send out regular reminders to staff for such tasks as to clock in or out, to complete entry descriptions, among others.

Examples

3. Time/Utilization - Time and Utilization bots send out timed notifications pertaining to a staff member's utilized time, schedule, and tasks worked. They give a snapshot to recipients of technicians worked task and if required, a comparison to the company's standard or benchmark utilization.

Examples

4. Ticket related

5. Report

6. QA

7. Financial

8. Information/input required

9. Attendance