eTo set up your MSPbots integration with OpenAI:

1. Create the OpenAI API Key.
   1. Register an account with OpenAI. 
   2. Log in and enter your account on the API keys page. https://platform.openai.com/account/api-keys
   3. Click the Create new secret key button and click Copy to save the key locally. 
   4. Please add the billing limit to prevent accidental over usage
      1. https://platform.openai.com/account/billing/limits
2. Test your connection. If you encounter an error, check if the OpenAI account you used to log in has the correct credentials.
3. Next, go to the MSPbots app and navigate to Integrations.
4. Find OpenAI and click it to open.
   
5. Enter the API Key, then click Save And Sync.

OpenAI API docs

https://platform.openai.com/docs/api-reference/introduction

Submitted use case ideas so far:

1. Check the sentiment of the notes and comments that is added by the client, write it to a dataset, then use the dataset to create a dashboard and bot to alert management
2. Check the reply from the client, if they give the instruction to close the ticket, then auto closes the ticket.
3. Give input windows in the Browser to compose a time entry or reply, polish the English to make sure there is no grammar or spelling error, and format the time log based on the company standard.
4. Detect the type and subtype progressive, based on the original description and follow-up reply and time entries, and alert the ticket owner or dispatch to approval for the changes
5. Write the ticket summary into the solution field when the ticket is ready to close.

Having some ideas? Please post it here: https://forum.mspbots.ai/t/chatgpt-integration-released-looking-for-ideas/845, or open a ticket by emailing support@mspbots.ai, thanks!