The Bots page lists all the bots that are available for you. You can use this page to review the bots, turn the bots on/off, and change the settings of the bots.

Creating a New Bot

Click the New Bot button to create a new bot and follow the wizard. Currently, only the Quality Assurance Bot is available. 

Analytical Dashboard

Message Dashboard: This report displays all the messages generated by bots. You can use this to review the bot messages and decide which should be adjusted.

Trigger Dashboard: This report displays the message counts and gives an overview of which bots are generating the messages.

Usage Dashboard: This report shows how many people are using the bots in your own company.

List view vs. Grid view

The list view is more visually appealing and gives a quick overview of the bots. On the other hand, the Grid view shows more data on the page including buttons for the Message Report, Trigger Report, and Usage Report. 

Request New Bot

If you have new ideas about some bots that you want us to develop, please submit a request by clicking the Request New Bot button. 

Select In Progress Status (PSA Status)

Many processes or bots related to tickets use the "In progress" status for the trigger. If you have a different name for this status, please select it here.

Note: This setup will be used by all the bots that use the "in progress" status like the Too Many Tickets In Progress Alert, Ticket In Progress too long, and Too Many In progress Alerts.

Show All Integration Switch 

By default, the Show All Integrations switch shows only the bots for your connected integrations. Activating this switch will display the bots available for all integrations, whether you have a connection with the integration or not. 

Master Message Switch (Turn Off All)

Some special or urgent cases may require you to disable all bot messages. The Turn off all button stops all the bots from sending messages to the end-user.