Page History

...

For Owner and Service Managers: The NextTicket app is going to provide provides an automated way of dispatching tickets to technicians. It also helps ensure you that technicians and dispatchers are more objective in catering tickets based on their priority, importance, and time criticality.
For Dispatchers: This feature gives dispatchers an automated way of dispatching tickets in a few clicks. And you also have a way to You can also see the highest ticket priority for each technician considering based on their skillsetskill set.
For Technicians: This feature helps technicians easily quickly identify what ticket they should work on next. If technicians can't cannot work on the ticket, they can reject it as long as they specify the reason. Technicians can also monitor their scheduled tickets for the day on the same page.

...

Below are the priority rules and descriptions of how each rule functions.

Priority Rule	Function
Assigned And Status	Indicate the points to be added to a ticket based on its current status and the person to whom it is assigned.
Client in "Watch List"	Indicate the points to be added to a ticket if a client is on the watch list.
Priority And Status	Indicate the points to be added to a ticket based on a specific priority level.
Ticket Age	Indicate the points to be added to a ticket based on how long it has been open or unresolved.
Ticket Summary	Indicate the points to be added to a ticket if the ticket summary contains the specified keywords. You can capture blockers that prevent your clients to continue their operations easily or sort tickets based on specific topics which may be assigned to technicians with great expertise in those areas.
Time of Last Update	Indicate the points to be added to a ticket for every hour past the time that it was last updated.

Page tree