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Simplesat Dashboards Sample View
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Dashboard Information
Dashboard Name | Description |
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Simplesat CSAT | A dashboard showing the overall CSAT score and its breakdown per team member, per company, per sentiment, and over time. |
Simplesat NPS | A dashboard showing the overall NPS score and its breakdown per team member, per company, per sentiment, and over time. |
Simplesat CSAT Last 90 Days | A dashboard showing CSAT metrics for different time ranges: current week, current month, previous month, and last 90 days. |
Widgets Information
Widget Name | Type | Description | Link Dashboard |
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CSAT Score - Current Month | Card Number | A card number displaying the CSAT score in % | Simplesat CSAT |
Positive Ratings - Past 12 Months | Card Number | A card number displaying the total number of positive ratings |
Neutral Ratings - Past 12 Months | Card Number | A card number displaying the total number of neutral ratings |
Negative Ratings - Past 12 Months | Card Number | A card number displaying the total number of negative ratings |
Sentiment Breakdown - Past 12 Months | Pie Chart | A pie chart showing % of positive, neutral, and negative ratings |
Ratings Over Time (Weekly) - Past 12 Months | Column Chart | A bar chart showing levels of each sentiment across previous weeks |
CSAT by Team Member | Grid | A table showing CSAT scores per team member in ascending order |
CSAT by Company | Grid | A table showing CSAT scores per company in ascending order |
Feedback Stream - Full | Grid | A table showing complete information |
of on each feedback received |
NPS Overall Net Promoter Score | Card Number | A card number displaying the NPS score | Simplesat NPS |
Positive Ratings - Past 12 Months | Card Number | A card number displaying the total number of positive ratings |
Neutral Ratings - Past 12 Months | Card Number | A card number displaying the total number of neutral ratings |
Negative Ratings - Past 12 Months | Card Number | A card number displaying the total number of negative ratings |
Sentiment Breakdown - Past 12 Months | Pie Chart | A pie chart showing % of positive, neutral, and negative ratings |
Ratings Over Time (Weekly) - Past 12 Months | Column Chart | A bar chart showing levels of each sentiment across previous weeks |
NPS by Company | Grid | A table showing NPS scores per company in ascending order |
NPS by Customer | Grid | A table showing NPS scores per customer in ascending order |
Feedback Stream - Full | Grid | A table showing complete information |
of on each feedback received |
Average CSAT Score - Current Month | Progress Tracker | A progress tracker displaying the average CSAT score in the current month | Simplesat CSAT Last 90 Days |
Average CSAT Score - Previous Month | Progress Tracker | A progress tracker displaying the average CSAT score from the previous month |
Average CSAT |
Temp - Current MonthScore - Last 90 Days | Progress Tracker | A progress tracker displaying the average CSAT score |
in current with conditional formattingAverage Temperature - Past Progress TrackerCard Number | A progress tracker displaying the average CSAT score |
in the last 90 days with conditional formattingfor the previous month |
Line Chart - Sentiment | Line Chart | A progress tracker displaying the average CSAT score for the last 90 days |
CSAT Score Last 90 Days | Card Number | A card number displaying the CSAT score for the last 90 days in % |
Sentiment Line Chart | Line Chart | A line chart showing levels of each sentiment across previous weeks |
Customer Satisfaction Summary | Grid | A table showing complete information |
of ratings rating from customers |
Weekly Client Feedback | Pie Chart | A pie chart showing % of positive and negative feedback for the week |
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Purchasing the Simplesat
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BI Package
- Navigate Log in to Apps on the MSPbots app menu.
- Scroll down on the page and click + Add From Marketplace.
Image Removed - Go to the Apps section and select Simplesat Dashboards Package from the list.
Image Removed - When the Simplesat Dashboards Package window opens, click the Add button to install the package.
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Viewing the Simplesat Dashboards
- MSPbots and go to MarketPlace.
- On the Marketplace tab, click the BI Packages tab.
Image Added - Locate the Simplesat BI package package and click it. This action will take you to the Purchase window.
Image Added - Read the inclusions in the package and click Purchase when ready.
- Next, select the type of purchase plan. Then, click the Purchase button.
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Image Added - Proceed to complete your order.
Accessing the Simplesat BI Packages
The steps below are done after purchasing the Simplesat BI Package.
- Log in to MSPbots and go to the Apps page.
- Locate the Simplesat BI Package then click it to open.
Image Added - On the Dashboards tab, select the dashboard, widget, dataset, or bot that you want to view.
Image Added - Navigate to Apps on the MSPbots Apps page.
- Click on Simplesat Dashboards Package.
Image Removed - Go to Dashboards on the upper right corner of the screen and hover over it. View a dashboard by selecting it from the drop-down menu.
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