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MSPbots WIKI is moving to a new home at support.mspbots.ai
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N O T I C E
MSPbots WIKI is moving to a new home at support.mspbots.ai to give you the best experience in browsing our Knowledge Base resources and addressing your concerns. Click here for more info!
The Simplesat Dashboards Package captures customer satisfaction (CSAT) and net promoter score (NPS) data from the Simplesat tool and provides a complete overview of a company's performance. It shows overall CSAT and NPS scores broken down per company, per customer, and more. Users can click on any widget to drill down on specific metrics, making it easier to identify opportunities and resolve issues.
Read this article for an overview of the Simplesat Dashboard Package and the following topics:
Simplesat Dashboards Sample View
Dashboard Information
Dashboard Name | Description |
|---|---|
| Simplesat CSAT | A dashboard showing the overall CSAT score and its breakdown per team member, per company, per sentiment, and over time. |
| Simplesat NPS | A dashboard showing the overall NPS score and its breakdown per team member, per company, per sentiment, and over time. |
| Simplesat CSAT Last 90 Days | A dashboard showing CSAT metrics for different time ranges: current week, current month, previous month, and last 90 days. |
Widgets Information
| Widget Name | Type | Description | Link Dashboard |
|---|---|---|---|
| CSAT Score | Card Number | A card number displaying the CSAT score in % | Simplesat CSAT |
| Positive Ratings | Card Number | A card number displaying the total number of positive ratings | |
| Neutral Ratings | Card Number | A card number displaying the total number of neutral ratings | |
| Negative Ratings | Card Number | A card number displaying the total number of negative ratings | |
| Sentiment Breakdown | Pie Chart | A pie chart showing % of positive, neutral, and negative ratings | |
| Ratings Over Time | Column Chart | A bar chart showing levels of each sentiment across previous weeks | |
| CSAT by Team Member | Grid | A table showing CSAT scores per team member in ascending order | |
| CSAT by Company | Grid | A table showing CSAT scores per company in ascending order | |
| Feedback Stream - Full | Grid | A table showing complete information of each feedback received | |
| NPS Score | Card Number | A card number displaying the NPS score | Simplesat NPS |
| Positive Ratings | Card Number | A card number displaying the total number of positive ratings | |
| Neutral Ratings | Card Number | A card number displaying the total number of neutral ratings | |
| Negative Ratings | Card Number | A card number displaying the total number of negative ratings | |
| Sentiment Breakdown | Pie Chart | A pie chart showing % of positive, neutral, and negative ratings | |
| Ratings Over Time | Column Chart | A bar chart showing levels of each sentiment across previous weeks | |
| NPS by Company | Grid | A table showing NPS scores per company in ascending order | |
| NPS by Customer | Grid | A table showing NPS scores per customer in ascending order | |
| Feedback Stream - Full | Grid | A table showing complete information of each feedback received | |
| Average CSAT Score - Current Month | Progress Tracker | A progress tracker displaying the average CSAT score in the current month | Simplesat CSAT Last 90 Days |
| Average CSAT - Previous Month | Progress Tracker | A progress tracker displaying the average CSAT score from the previous month | |
| Average CSAT Temp - Current Month | Progress Tracker | A progress tracker displaying the average CSAT score in the current month with conditional formatting | |
| Average CSAT Temperature - Past 90 Days | Progress Tracker | A progress tracker displaying the average CSAT score in the last 90 days with conditional formatting | |
| CSAT Score Last 90 Days | Card Number | A card number displaying the CSAT score for the last 90 days in % | |
| Sentiment Line Chart | Line Chart | A line chart showing levels of each sentiment across previous weeks | |
| Customer Satisfaction Summary | Grid | A table showing complete information of each ratings from customers | |
| Weekly Client Feedback | Pie Chart | A pie chart showing % of positive and negative feedback for the week |
How to Install the Simplesat Dashboards Package
- Navigate to Apps on the MSPbots app menu.
- Scroll down on the page and click + Add From Marketplace.
Viewing the Simplesat Dashboards
- Navigate to Apps on the MSPbots Apps page.
- Click on Simplesat Dashboards Package.
- Go to Dashboards on the upper right corner of the screen and hover over it. View a dashboard by selecting it from the drop-down menu.
Overview
Content Tools
N O T I C E
MSPbots WIKI is moving to a new home at support.mspbots.ai to give you the best experience in browsing our Knowledge Base resources and addressing your concerns. Click here for more info!