The Tech Stats Reviewer bot notifies about a user's total work hours, utilization rate, overlapping time entries, in-progress tickets, and pending tasks before the end of each workday. You can configure the notifications in the Utilization-stats block, where you find fields for customizing messages.
Below is what the Utilization-stats block with the fields looks like.
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What are the
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fields in the Utilization-stats block of the Tech Stats Reviewer bot?
OrderDescription | Location in the Bot Message |
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Field | Definition | 1{timeEntryHours} | This field is for the total time logged by the user in the third-party ticketing system. | You can find this field message in the following sections of the notification: - Utilization < 85% - Your non-overlapping utilized work hours are {timeEntryHours}. Meanwhile, your total work hours are {attendanceHours}. Your utilization rate today is {utilization}, vs. your company's standard of 85-100%. Please review your {calendar} to add the missing time entries.
- Utilization >=85% - Your non-overlapping utilized work hours are {timeEntryHours}. Meanwhile, your total work hours are {attendanceHours}. Your utilization rate today is {utilization}.
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{ |
timeEntryHours2 | {attendanceHours} | UserTotal duration of time logged by the user in the third-party ticketing system. | This field is for the user's attendance hours logged in the MSPbots system. |
3The This field is for the ratio of the {timeEntryHours} to {attendanceHours}. |
4{overlappedTimeEntry} | This field is for logged tickets with overlapping times on the same day. | Found over Overlapped time entry - You have an overlapping time entry: {overlappedTimeEntry}. Please go to the {clickHere} to fix this. |
{ |
overlappedTimeEntryTickets in which the user has logged overlapping time on the same day. | 5 | This field is for the IDs of third-party tickets. | Found in progress tickets - The following tickets are still in progress: {ticketIds}. Please click the link and change the ticket status before you leave |
.{ticketIds} | IDs of the third-party tickets ...