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MSPbots WIKI is moving to a new home at support.mspbots.ai to give you the best experience in browsing our Knowledge Base resources and addressing your concerns. Click here for more info!
N O T I C E
MSPbots WIKI is moving to a new home at support.mspbots.ai to give you the best experience in browsing our Knowledge Base resources and addressing your concerns. Click here for more info!
The Tech Stats Reviewer bot notifies about a user's total work hours, utilization rate, overlapping time entries, in-progress tickets, and pending tasks before the end of each workday. You can configure the notifications in the Utilization-stats block, where you find fields for customizing messages.
Below is what the Utilization-stats block with the fields looks like.
What are the fields in the Utilization-stats block of the Tech Stats Reviewer bot?
Field Name | Description | Location in the Bot Message |
---|---|---|
{timeEntryHours} | This field is for the total time logged by the user in the third-party ticketing system. | You can find this field message in the following sections of the notification:
|
{attendanceHours} | This field is for the user's attendance hours logged in the MSPbots system. | |
{utilization} | This field is for the ratio of the {timeEntryHours} to {attendanceHours}. | |
{overlappedTimeEntry} | This field is for logged tickets with overlapping times on the same day. | Found over Overlapped time entry - You have an overlapping time entry: {overlappedTimeEntry}. Please go to the {clickHere} to fix this. |
{ticketIds} | This field is for the IDs of third-party tickets. | Found in progress tickets - The following tickets are still in progress: {ticketIds}. Please click the link and change the ticket status before you leave. |
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