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The Tech Stats Reviewer bot notifies about a user's total work hours, utilization rate, overlapping time entries, in-progress tickets, and pending tasks before the end of each workday. You can configure the notifications in the Utilization-stats block, where you find fields for customizing messages.

Below is what the Utilization-stats block with the fields looks like.

image utilization-stats settings

What are the fields in the Utilization-stats block of the Tech Stats Reviewer bot?

Field NameDescriptionLocation in the Bot Message
{timeEntryHours}This field is for the total time logged by the user in the third-party ticketing system.

You can find this field message in the following sections of the notification: 

  • Utilization < 85% - Your non-overlapping utilized work hours are {timeEntryHours}. Meanwhile, your total work hours are {attendanceHours}. Your utilization rate today is {utilization}, vs. your company's standard of 85-100%. Please review your {calendar} to add the missing time entries.
  • Utilization >=85% - Your non-overlapping utilized work hours are {timeEntryHours}. Meanwhile, your total work hours are {attendanceHours}. Your utilization rate today is {utilization}.
{attendanceHours}This field is for the user's attendance hours logged in the MSPbots system. 
{utilization}This field is for the ratio of the {timeEntryHours} to {attendanceHours}.
{overlappedTimeEntry}This field is for logged tickets with overlapping times on the same day.Found over Overlapped time entry - You have an overlapping time entry: {overlappedTimeEntry}. Please go to the {clickHere} to fix this.
{ticketIds}This field is for the IDs of third-party tickets.Found in progress tickets - The following tickets are still in progress: {ticketIds}. Please click the link and change the ticket status before you leave.




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MSPbots WIKI is moving to a new home at support.mspbots.ai to give you the best experience in browsing our Knowledge Base resources and addressing your concerns. Click here for more info!