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What's in this article:

Table of Contents

Introduction

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This article primarily guides admins on how to customize the bot message returned by TeamsCommand nt bot You can customize the bot message returned in MS Teams when a user types the command "nt". Here are the steps to modify the message:  nt command in Teams or Slack.

Required Permissions

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This operation guide is applicable to users with an admin role.

Prerequisites

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  • Currently, using the nt command can obtain information about NextTicket for Autotask, NextTicket for ConnectWise Manage, NextTicket for Kaseya BMS, NextTicket for Syncro, or NextTicket for Halo apps.
  • Successfully connected Teams integration or Slack integration to MSPbots.

How to Edit the Message of the TeamsCommand nt Bot

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  1. Go to Bots on the MPSbots app menu and search for “teamscommand nt”.
    teamscommandImage Modified
  2. Click the TeamsCommand nt bot. 
  3. When the TeamsCommand nt window opens, click Design. 
    TeamsCommand_nt designImage Modified
    4. Then, click
  4. Configure the following two fields. Once you have made your selection, click Next on the
    5. Teams
  5. Message Command
    6. -new
  6. window.

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  7.  
      The Teams Command-nt

      • Message Tool - Select Teams or Slack, the selected app is when you send the nt command in this application and receive the next ticket information sent by the TeamsCommand nt bot.

      • Command - Specify the command you want to send to trigger the bot. In most cases, keeping the default nt is recommended, but custom commands are also supported.
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    • The NT command message formatting window should now open. Click on the Choose Template link and select a template. If you are using ConnectWise, select NextTicket-connectwise template.
      • NextTicket-connectwise tempImage Removed
    • Image Added
    • Go through the message template that appears and delete the fields to be removed from the bot message. Click Next when done. 
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    • Image Added
    • Then click Finish.
      • command_nt finishImage Removed 
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    • Lastly, click Save on the
      • Teams Command nt tab. 
      saveImage RemovedTest on MS teams.
    • TeamsCommand nt tab. 
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    • Testing in Teams' MSPbots or testing in the Slack workspace connected to MSPbots.
Info
  • Not selecting a template in Step 5 will include all fields in the message.
  • You do not have to use the Save as a template button unless you want to have a template that's ready for future use. 
  • You can only delete or restore deleted fields; you cannot add new fields. 

Related Topic 

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