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Based on the survey from our current clients that moved from BrightGauge to MSPbots, here are some of the reasons:

MSPbots

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has more Integration, datasets, widgets, dashboards

For Example, BrightGauge has about 24 datasets and 200 gauges for ConnectWise Manage, and MSPbots has more than 200 240 datasets, and more than 1400 prebuilt widgets, with new assets being added every week! Our datasets are more granular than theirs because we need data to drive the bots vs just visual, it typically takes about 20 minutes 2 hours for us to add a REST GET API dataset as long as you can provide the API URL here: https://developer.connectwise.com/Products/Manage/REST, for other integrations, please take a look Integrations page

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This enables us to do some of the data manipulations that BrightGauge can’t do, we support Form, SQL, materialized view, JAVA, Flink, Python, and data engines to create any kind of datasets.

• No 210-day limitation,
• Time entry and ticket data refreshes in realtime,
• Support AND/OR group in the query builder
• Can support very complicated SQL, JAVA, and PYTHON code
• Can easily change the ticket or time entry URL 

MSPbots has more features:

1. Easy change the ticket URL, so you can remove the ticket URL link or change the ticket URL link for the client portal.
2. Stream to TV: How to Use the MSPbots Stream to TV Feature
3. Supporting separate Accounting software permission so not every admin can see the accounting data. When can I use the Financial Role
4. Support using tokens for the employee dashboard or client dashboard, so you don't need to copy the new dashboard for each new employee or new client.
5. Setup home page for each user: Setting Up a Custom Homepage in the MSPbots App

MSPbots takes action for you instead of just giving your actionable data.

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MSPbots doesn’t charge for extra admin users, cheaper for each integration, the basic version already includes the features in the BrightGauge enterprise edition like

1. Unlimited Admin users
2. Data Mashup,
3. Calculated Metrics,
4. Public dashboards,
5. unlimited Snapshots, etc.

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2. Starting from $89/month.

We also do Price Matching if you are only interested in MSPbots BI.

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