N O T I C E
MSPbots WIKI is moving to a new home at support.mspbots.ai
to give you the best experience in browsing our Knowledge Base resources and addressing your concerns. Click here for more info!
N O T I C E
MSPbots WIKI is moving to a new home at support.mspbots.ai to give you the best experience in browsing our Knowledge Base resources and addressing your concerns. Click here for more info!
Introduction
The Crewhu dashboards package is an integration with the Crewhu.
Crewhu Dashboards sample view
Dashboard Information
Dashboard Name | Description |
|---|---|
| Crewhu CSAT Tech | A dashboard for Crewhu surveys, survey ratings and details per technician. |
| Crewhu CSAT Last 30 Days | This dashboard shows running CSAT for the last 30 days. |
| Crewhu CSAT Today | A Dashboard containing widget for survey counts and average on the current day. |
| Crewhu Team Review | This dashboard shows the survey details of the employees that can be used for team review. |
Widgets Information
| Widget Name | Type | Description | Dashboard |
|---|---|---|---|
| Survey This Week - Tech | Card number | A card number displaying the count of surveys created this week. | Crewhu CSAT Tech |
| CSAT % This Week - Tech | Card number | A card number displaying the difference between the positive rate and negative rate this week. CSAT % is calculated as: Positive Rate (positive count / total) | |
| Surveys by Company This Week - Tech | Column | A column chart displaying the count of surveys created this week by company | |
| Unreviewed Surveys - Tech | Card number | A card number displaying the count of unreviewed surveys created this week | |
| Average Survey Rating This Week - Tech | Card number | A card number displaying the average of the ratings of surveys created this week | |
| Surveys by Rating This Week - Tech | Column | A column chart displaying the count of surveys created this week by rating | |
| Most Recent Surveys - Tech | Grid | A table listing the top 25 most recent surveys | |
| Surveys Last 30 Days | Card number | This is a count of surveys created in the last 30 days. | Crewhu CSAT Last 30 Days |
| Average Survey Rating Last 30 Days | Card | This is an average of the rating for surveys created in the last 30 days. | |
| Surveys by Rating Last 30 Days | Column | This is a count of surveys created in the last 30 days split out by rating. | |
| Surveys by Type Last 30 Days | Column | This is a count of surveys created in the last 30 days split out by survey type. | |
| Average Survey Rating by Customer Last 30 Days Leaderboard | Grid | This is an average of the rating for surveys created in the last 30 days split out by customer. | |
| Average Survey Rating by Employee Last 30 Days Leaderboard | Grid | This is an average of the rating for surveys created in the last 30 days split out by employee. This only shows the top 10 employees. | |
| Surveys Today | Card | A card number displaying the count of surveys created on a current day. | Crewhu CSAT Today |
| Average Survey Rating Today | Card | This is an average of the rating for surveys created on the current day. | |
| Surveys by Rating Today | Column | This is a count of surveys created today split out by rating. | |
| Surveys by Type Today | Column | This is a count of surveys created today split out by survey type. | |
| Average Survey Rating by Company Today Leaderboard | Grid | This is an average of the rating for surveys created today split out by customer. | |
| Average Survey Rating by Employee Today Leaderboard | Grid | This is an average of the rating for surveys created today split out by employee. This only shows the top 10 employees. | |
| Unreviewed Surveys by Employee | Column | This column graph widget displays the total unreviewed surveys by the employees. | Crewhu Team Review |
| Most Recent Employee Survey Comments | Grid | This grid widget contains all the survey comments in the last 365 days sorted from the most recent one. | |
| CSAT % Today by Employee | Grid | This grid widget displays the number of the total, positive, and negative surveys. This widget also shows the CSAT percentage (the difference between positive and negative over total surveys) | |
| Average Survey Rating by Employee Last 30 Days Leaderboard | Grid | This is an average of the rating for surveys created in the last 30 days split out by employee. This only shows the top 10 employees. | |
How to install the Crewhu Dashboards Package?
1. Navigate to the MSPBots Apps page
2. Click + Add From Marketplace
3. Select "Crewhu Dashboards Package" on the list. Then, click "Add" button.
How to view the Crewhu Dashboards?
1. Navigate to the MSPBots Apps page
2. Click "Crewhu Dashboards Package"
3. Hover into the "Dashboard" drop-down menu. Then, Click and select to view the specific Dashboard.
Overview
Content Tools
N O T I C E
MSPbots WIKI is moving to a new home at support.mspbots.ai to give you the best experience in browsing our Knowledge Base resources and addressing your concerns. Click here for more info!