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MSPbots WIKI is moving to a new home at support.mspbots.ai
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N O T I C E
MSPbots WIKI is moving to a new home at support.mspbots.ai to give you the best experience in browsing our Knowledge Base resources and addressing your concerns. Click here for more info!
Introduction
The Datto dashboards package is an integration with the Datto RMM. This provides a clean and streamline monitoring of all the machines in the network with each corresponding status and alerts.
It helps technicians to act immediately on what specific machines needed to be fix, reboot and needs to be audited per site.
Datto Dashboards sample view
Dashboard Information
Dashboard Name | Description | What problem does it solve? | Target User/s? | Why should the target user care about this/ why is it cool to use? |
|---|---|---|---|---|
| Machine Monitoring | This dashboard template for Datto RMM contains a listing of all the machines in your AEM account with corresponding status as well as alerts needed to monitor your machines. |
| Network Technicians, Service Dispatcher | Provides a clean and efficient way of tracking on machines and servers status. Quick response to alerts and machines requiring reboot. |
| Alerts | This dashboard displays different gauges that shows different Alert statistics. |
| Network Technicians, Service Dispatcher | By clicking each Alerts, you can view event logs and understand how to address the issue resulting to efficiency gains and better utilization. You can also properly allocate resources for maintenance priority per site by knowing which Sites has reported with highest alerts and its devices. In terms of performance measure, You can see the comparison between open and closed alerts for the last 30 days and the Average Age Open Alerts (in Hours). |
Widgets Information
| Widget Name | Type | Description | Dashboard | What problem does it solve? | Target User/s | Why should the target user care about this/ why is it cool to use? |
|---|---|---|---|---|---|---|
| Servers Offline | Card Number | A card number widget showing the count of machines classified as servers that are not online nor suspended. | Machine Monitoring | No information on servers that are offline | Network Technicians, Service Dispatcher | Quick count on the servers that are offline means easy monitoring. And by clicking the widget, you can see the drill through details on the specific server and what site. |
| Machines Requiring Reboot | Card Number | A card number showing the count of machines that are not online and require reboot. | No information on machines that are offline and needs reboot. | Network Technicians, Service Dispatcher | To help monitor the machines should be up-to date, this widget provides info on what are the devices needs to be rebooted. Technicians then can manually or schedule a reboot. | |
| Machines Without Recent Audits | Card Number | A card number widget showing the count of unsuspended machines that have no audit earlier than 7 days ago. | No visibility on machines that needs audit. | Network Technicians, Service Dispatcher | For security reason, changes into the machine should be reviewed regularly. This widget provides info on the list of unsuspended machines that have not yet been audited. | |
| Out of contact Machines | Card Number | This is a count of devices with last seen earlier than 7 days ago. | No count of the machines last seen. | Network Technicians, Service Dispatcher | For inventory monitoring, this widget provides info on what devices that has been offline for 7 days ago, whose the last User and which Site. | |
| Open Alerts | Card Number | This is a count of open alerts in AEM that aren't muted. | Need visibility on specific site devices and alerts. | Network Technicians, Service Dispatcher | Show devices with alerts and needed fix. | |
| Suspended Machines | Card Number | This is a card number widget that lists down the total number of suspended machines | No visibility on suspended machines | Network Technicians, Service Dispatcher | Provides information details on the list of suspended machines. | |
| Top 25 Installed applications | Grid | A column widget showing the count of installed applications limited to the top 25, not including the CentraStage agent. | No information on installed application | Network Technicians, Service Dispatcher | For security reason, this widgets shows top 25 applications that are installed on each devices and does not include the CentraStage agent. | |
| Open Alerts | Card Number | This is a count of open alerts in AEM that aren't muted. | Alerts | Need visibility on specific site devices and alerts. | Network Technicians, Service Dispatcher | To get all the open alerts, this widgets provides tht total count of devices with alerts and needed fix. |
| Alerts Over 5 Hours Old | Card number | This is a count of open, not muted alerts over 5 hours old. | Need visibility on specific site and devices with alerts over 5 hours old. | Network Technicians, Service Dispatcher | To get all the open alerts 5 hours ago, this widgets provides the total count of devices with alerts and needed fix. | |
| Devices with Active Alerts | Card number | This is a count of distinct devices with open, not muted alerts. | Need visibility on devices with active alerts per site. | Network Technicians, Service Dispatcher | To get the latest alerts, this widgets provides real time devices with alerts and needed fix per site. | |
| Average Age Open Alerts | Card number | This is an average hours open for open, non muted alerts. | No count on the average open alerts per hour | Network Technicians, Service Dispatcher | You can view the Average age open alerts for hours. | |
| Muted Alerts | Card number | This is a count of open, muted alerts in AEM. | No count on devices were alerts are muted. | Network Technicians, Service Dispatcher | This widget provides count on the muted alerts. | |
| Alerts Resolved Today | Card number | This is a count of alerts resolved today in AEM. | Need to know specific count of solved alerts today. | Network Technicians, Service Dispatcher | Real time count of alerts resolved today. Can be used for efficiency monitoring and utilization of tasks. | |
| Count of Alerts by Device Category | Bar | This is a count of open, not muted alerts split out by device category. | Need to know the number Alerts per device category | Network Technicians, Service Dispatcher | For better maintenance priority, this widget provides the count of which specific devices with high reported alerts. | |
| Open Alerts by Site | Bar | The widget shows the counts of open alerts (not muted) split out by site. | Need to know the number of open Alerts per site. | Network Technicians, Service Dispatcher | For optimize resource utilization, this widget provides which sites has a high reported alerts. | |
| Opened vs Closed Alerts Last 30 Days | Bar | This is a count of alerts opened and a count of alerts resolved by day in the last 30 days. | Need to know the comparison of between the Opened vs Closed Alerts for the last 30 days. | Network Technicians, Service Dispatcher | For performance monitoring , this widget provides the comparison between the count of open vs closed alerts daily. It shows if the current technicians were able to provide support based on the open alerts reported. |
How to install the Datto Dashboards Package?
1. Navigate to the MSPBots Apps page
2. Click + Add From Marketplace
3. Select "Datto Dashboards Package" on the list. Then, click "Add" button.
How to view the Datto Dashboards?
1. Navigate to the MSPBots Apps page
2. Click "Datto Dashboards Package"
3. Hover into the "Dashboard" drop-down menu. Then, Click and select to view the specific Dashboard.
Overview
Content Tools
N O T I C E
MSPbots WIKI is moving to a new home at support.mspbots.ai to give you the best experience in browsing our Knowledge Base resources and addressing your concerns. Click here for more info!