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  1. Gather the following information:
    1. ConnectWise Manage URL
    2. Company ID
  2. Create Security Role for MSPbots
    1. Log in to your ConnectWise Manage Console,
    2. Click System / Security Roles
    3. You can copy some roles if they have all read-only access already or you can create new role
    4. Role ID: MSPbots
    5. Permission:
      1. Inquire level for all fields, no add, edit, delete level permission needed
      2. It is very important for the MSPbots to have permission to read your data, without data, the bots/reports won't work.
  3. Create API key
    1. Click System / Members / API Members / +
    2. Fill in the blanks and select options on the required fields marked with a "*".
      1. Put the member ID and Member Name: MSPBOTS
      2. For the required drop-down fields, choose an option based on your company configuration
      3. Click Save to go to the next screen
      4. Role ID: MSPbots
      5. Click API Keys, then "+", then type "MSPBOTS" in the description, and save.
      6. You will get the Public Key and Private Key. Copy and paste them into the setup window in MSPBOTS to finish the setup.
  4. Set up your API in MSPbots
    1. Login to Integration
    2. Navigate to ConnectWise Manage
    3. Click Config option
    4. Copy and paste the details into the setup window
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N O T I C E

MSPbots WIKI is moving to a new home at support.mspbots.ai to give you the best experience in browsing our Knowledge Base resources and addressing your concerns. Click here for more info!