N O T I C E
MSPbots WIKI is moving to a new home at support.mspbots.ai to give you the best experience in browsing our Knowledge Base resources and addressing your concerns. Click here
for more info!
N O T I C E
MSPbots WIKI is moving to a new home at support.mspbots.ai to give you the best experience in browsing our Knowledge Base resources and addressing your concerns. Click here
for more info!
- Gather the following information:
- ConnectWise Manage URL
- Company ID
- Public API Key
- Private API Key
- Create Security Role for MSPbots
- Log in to your ConnectWise Manage Console,
- Click System / Security Roles / +
- Role ID: MSPbots
- Permission:
- Inquire level for all fields, no add, edit, delete level permission needed
- Create API key
- Click System / Members / API Members / +
- Fill in the blanks and select options on the required fields marked with a "*".
- Put the member ID and Member Name: MSPBOTS
- For the required drop-down fields, choose an option based on your company configuration
- Click Save to go to the next screen
- Role ID: MSPbots
- Click API Keys, then "+", then type "MSPBOTS" in the description, and save.
- You will get the Public Key and Private Key. Copy and paste them into the setup window in MSPBOTS to finish the setup.
- Set up your API in MSPbots
- Login to Integration
- Navigate to ConnectWise Manage
- Click Config option
- Copy and paste the details into the setup window
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