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N O T I C E
MSPbots WIKI is moving to a new home at support.mspbots.ai to give you the best experience in browsing our Knowledge Base resources and addressing your concerns. Click here
for more info!
Here are the published or alpha versions of Kaseya BMS Bots Templates that you can clone or customize for your own business needs.
Summary
No | Bot Name | Description | Default Trigger | Default Alert Message |
---|---|---|---|---|
1 | Kaseya BMS Unassigned Tickets Alert Template | This bot sends the service dispatcher an hourly alert for the count of unassigned tickets that needs immediate allocation. | Unassigned Ticket Count > 0 Alerts every hour between 08:00 AM and 05:00 PM on Monday, Tuesday, Wednesday, Thursday, and Friday | Dear Dispatcher, There are {Ticket Count} unassigned tickets that need attention. |
2 | Kaseya BMS Too Many In Progress Alert Template | This bot alerts technicians when they have more than 2 tickets in progress. | Ticket in Progress Count > 2 Alerts every 5 minutes between 08:00 AM and 05:59 PM on Monday, Tuesday, Wednesday, Thursday, and Friday | Hi, {Technician}! You currently have {Ticket Count} tickets in progress. The number of tickets in progress per technician should only be 2 at most. Kindly prioritize and complete the critical task before adding a new one. You may check the details in the drill through here. |
3 | Kaseya BMS Customer Note Added Alert Template | This bot notifies the technician of the list of opened tickets where the customer added a note. | Ticket has the status "Customer Reply" since yesterday Alerts every 30 minutes past the hour between 08:00 AM and 05:59 PM on Monday, Tuesday, Wednesday, Thursday, and Friday | Hey there, {Technician}! Please review the ticket: {Ticket Number} - {Title} You may also visit this widget to view all of the tickets where the customer added a note: **Customer Responded Tickets |
Where can I find the Kaseya BMS Bots?
- Navigate to Bots on the MSPBots menu.
- Click the Templates Bots tab.
- Click any of the integration groups to Kaseya BMS.
How to Clone a Template Bot?
- Go to the following wiki link: https://wiki.mspbots.ai/x/X4F6AQ