N O T I C E
MSPbots WIKI is moving to a new home at support.mspbots.ai
to give you the best experience in browsing our Knowledge Base resources and addressing your concerns. Click here for more info!
N O T I C E
MSPbots WIKI is moving to a new home at support.mspbots.ai to give you the best experience in browsing our Knowledge Base resources and addressing your concerns. Click here for more info!
- Typing “nt” in MS Teams shows an error
- Why does NextTicket Manager bring you the same ticket all the time?
- Who can configure the bots and the different settings (filters, rules, etc)?
- Only user with Admin rights that has access to the app can configure the bot and the different settings in the app.
- How can we request for a new priority point rule?
- You can request a new priority rule by clicking the "Request New Rule" button in the priority rules page.
- How to restrict certain users from accessing the app?
- You can restrict certain users from accessing the app by removing their license.
- How can we request for a new field for filter?
- Submit a request to MSPbots support so that they can reach out to the development team to add the field for filter.
- How can we delete a rule template?
- Go to https://wiki.mspbots.ai/x/fILoAQ and look for "How to Delete a Priority Rule Template?"
- Will technicians see points awarded to ticket based on MRR rule? (confidential)
- No, only user with Admin rights can view or see the points awarded to the ticket based on MRR rule.
- What happens to rejected tickets?
- Once a ticket is rejected, it will be removed to the queue for one hour. The expectation within that one hour is for the admin to update rules or settings so that ticket will not be going to incorrect technician or it will not be a priority ticket. If no update was made within 1 hour the ticket will come back to the queue and the technician will get the ticket again.
- Can we link the ticket ID hyperlink to our PSA’s fat client instead of the web client?
- Why can’t I access the NextTicket Manager?
- What is the recommend range of points to use?
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N O T I C E
MSPbots WIKI is moving to a new home at support.mspbots.ai to give you the best experience in browsing our Knowledge Base resources and addressing your concerns. Click here for more info!