N O T I C E
MSPbots WIKI is moving to a new home at support.mspbots.ai
to give you the best experience in browsing our Knowledge Base resources and addressing your concerns. Click here for more info!
N O T I C E
MSPbots WIKI is moving to a new home at support.mspbots.ai to give you the best experience in browsing our Knowledge Base resources and addressing your concerns. Click here for more info!
How is this bot helpful?
Bot Configuration
1. Go to Bots in the MSPbots app and click My Bots tab. Search the bot e.g. Autotask Late Time Entry Alert Bot 3.0. Then, click to open bot details.
2. Click the Design tab.
3. Default Data Source : Autotask -Timentry. Click Next.
4. Default Data Filter setup. Click Next.
5. Default Alert Message setup
Note: For the Ticket # link used the dynamic token "{ticketNumber}" instead of "{ticketID}".
The "{ticketNumber}" link redirects properly to your Autotask PSA system.
Sample actual bot messages generated:
6. Click Next.
7. Default Escalation setup
8. Click Finish to save changes.
5.
Overview
Content Tools
N O T I C E
MSPbots WIKI is moving to a new home at support.mspbots.ai to give you the best experience in browsing our Knowledge Base resources and addressing your concerns. Click here for more info!