"Bots" page lists all the bots that are available for you, you can use this page to review the bots, turn the bots on/off and change the settings of the bots.

New Bot

Create a new bot by following the wizard.

Analytical Report

Message Report:

Trigger Report:

Usage Report:

List view vs Grid view

List view is more visually appealing than the Grid view, Grid view gives your more data on the same page.

Request New Bot

If you have new ideas about some bots that you want us to develop, please submit a request there.

Select In Progress Status (PSA Status)

Many processes or bots related to tickets use the "in progress" status to trigger, if you have a different name of your "In Progress" status, please select it here.

Show All Integration Switch 

By default, we only show the integration for your connected Integrations, check this switch will display all bots regardless if you have integration connected or not.

Master Message Switch (Turn Off All )

In an urgent situation, this switch will prevent all the bots from sending messages to end-user