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(Optional) When you need to update tickets, it is crucial to clarify the following before proceeding with the configuration:
- Determine which tickets meet the criteria for modification.
- Due to Halo supports modifications for over 200 attribute fields. Specify , please specify which parameters and attribute names you want to modify for these tickets. Please refer to to https://halo.haloservicedesk.com/apidoc/resources/tickets.
- (Optional) When you need to create tickets, it is essential to clarify the following before proceeding with the configuration:
- Identify the field parameters and attribute names for the tickets you are creating. Please refer to https://halo.haloservicedesk.com/apidoc/resources/tickets.
- Create a widget or dataset to filter the data needed for the Halo tickets you want to create or modify.
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