What’s in this page:
(Optional) When you need to update tickets, it is crucial to clarify the following before proceeding with the configuration:
If you need to configure this guide, you need to have admin permissions.
For I want the bot to trigger when, add the widget you have created as the data source.
For I want the bot to run based on this schedule: , set to repeat every 3 hours.
Due to the rate limit imposed by the Halo app, the ticket synchronization frequency is as follows:
Therefore, in order to avoid duplicate API calls, please set the triggering frequency to every 3 hours. |
url - Fill in the interface address for creating or modifying tickets in Halo: https://{host}/api/Tickets, for example: https://mspbotstest.halopsa.com/api/Tickets.
[ { "actioncode":0, "dateoccurred":"2023-12-15T14:35:55.618Z", "summary":"{job_title}", "details":"{user_name}", "status_id":"2", "tickettype_id":"{update_source}" } ] |
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*Viewing the ID for ticket status and ticket type follows a similar process. The following guide provides an example of how to view the ID for the "In Progress" ticket status.