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- Log in to Halo app.
- Open a ticket in the Halo app.
- Press the F12 button on your keyboard or right-click and select Inspect. A pop-up window will appear at the bottom of the page.
- Click Network, then click Fetch/XHR.
- On the ticket page in the Halo app, modify the Status, for example, change it from NEW to IN PROGRESS.
- In the window at the bottom of the page, click Tickets, then click Payload, and you will be able to see the status_id as 2 with IN PROGRESS.
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