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Table of Contents
List of Dashboards
Dashboard Name | Description |
|---|---|
| Tickets Summary - Ticket KPIs | This dashboard gives an overview on count and daily rate of Tickets Resolved for the date range chosen. It also has trend graphs for the average Time to Respond and average Time to Resolve. |
| Tickets Summary - Ticket Daily Stats | This dashboard shows data on Tickets Opened/Closed Same Day across boards and Ageing Tickets per technician. |
| Tickets Summary - Ticket Labor Analysis | This dashboard shows the total number of tickets and labor hours per month as well as breakdown on a per company, board, and subtype level. |
Terms and Calculations
Terms | Definition/Calculation |
|---|
Last Activity
| Tickets Resolved | |
Average Time to Respond | |
| Average Time to Resolve | |
| Opened/Closed Same Day | |
| Ticket Age | |
| Tickets | |
| Labor |
Tickets Summary - Ticket KPIs
This dashboard provides gives an overview of all projects so that stakeholders can easily monitor their progress and provide timely support. It shows the Cost Performance Index (CPI), % of on track in terms of delivery date and budget hours, and breakdown of projects per status, customer, manager. on count and daily rate of Tickets Resolved for the date range chosen. It also has trend graphs for the average Time to Respond and average Time to Resolve.
Available slicers are: Status, Project Manager, and Project TypeBoard, Team, Technician, and Date Range
Tickets Summary - Ticket Daily Stats
The table in this dashboard allows users to deep dive on specific projects or customers and see more details that affect the project completion such as % Budget Remaining, Start Date, and Scheduled DateThis dashboard shows data on Tickets Opened/Closed Same Day across boards and Ageing Tickets per technician.
Available slicers are: Status, Project Manager, and Project TypeBoard, Team, Technician, and Date Range
Tickets Summary - Ticket Labor Analysis
The table in this dashboard allows users to deep dive on specific projects or customers and see more details that affect the project completion such as % Budget Remaining, Start Date, and Scheduled DateThis dashboard shows the total number of tickets and labor hours per month as well as breakdown on a per company, board, and subtype level.
Available slicers are: Status, Project ManagerBoard, Team, Technician, and Project TypeDate Range
Overview
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