N O T I C E
MSPbots WIKI is moving to a new home at support.mspbots.ai
to give you the best experience in browsing our Knowledge Base resources and addressing your concerns. Click here for more info!
N O T I C E
MSPbots WIKI is moving to a new home at support.mspbots.ai to give you the best experience in browsing our Knowledge Base resources and addressing your concerns. Click here for more info!
The Agree
List of Dashboards
Dashboard Name | Description |
|---|---|
| Tickets Summary - Ticket KPIs | This dashboard gives an overview on count and daily rate of Tickets Resolved for the date range chosen. It also has trend graphs for the average Time to Respond and average Time to Resolve. |
| Tickets Summary - Ticket Daily Stats | This dashboard shows data on Tickets Opened/Closed Same Day across boards and Ageing Tickets per technician. |
| Tickets Summary - Ticket Labor Analysis | This dashboard shows the total number of tickets and labor hours per month as well as breakdown on a per company, board, and subtype level. |
Terms and Calculations
Terms | Definition/Calculation |
|---|---|
| Tickets Resolved | |
Average Time to Respond | |
| Average Time to Resolve | |
| Opened/Closed Same Day | |
| Ticket Age | |
| Tickets | |
| Labor |
Tickets Summary - Ticket KPIs
This dashboard gives an overview on count and daily rate of Tickets Resolved for the date range chosen. It also has trend graphs for the average Time to Respond and average Time to Resolve.
Available slicers are: Board, Team, Technician, and Date Range
Tickets Summary - Ticket Daily Stats
This dashboard shows data on Tickets Opened/Closed Same Day across boards and Ageing Tickets per technician.
Available slicers are: Board, Team, Technician, and Date Range
Tickets Summary - Ticket Labor Analysis
This dashboard shows the total number of tickets and labor hours per month as well as breakdown on a per company, board, and subtype level.
Available slicers are: Board, Team, Technician, and Date Range
Overview
Content Tools
N O T I C E
MSPbots WIKI is moving to a new home at support.mspbots.ai to give you the best experience in browsing our Knowledge Base resources and addressing your concerns. Click here for more info!