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- There is no limit to the amount of messages or alerts our bots can send in a day. Once a trigger event has been hit, it will automatically send the messages out and a user can configure the schedule to suit.
2.3 Do bots require a separate integration?
- Bots work with your normal PSA, RMM, CRM or any other platform. We just need to connect via a secure API and we are good to go!
2.4 Is there a bot to alert or send a message if the user or technician has not acted upon the original alert?
- Yes, besides copying managers and supervisors on the original alert, a bot can be configured to send an escalation message if not acted upon beyond a set amount of time,
2.5 Once configured, can a bot be easily modified or turned on or off by a user?
- Bots are easily customizable and modifiable even if it has already run. A user just needs to change or switch it on or off.