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4. Ticket related - These are bots created to manage tickets or tasks assignments, progress, and updates among other functions.

Examples

        - Ticket Resolution Prompter

        - Ticket Notifier

        - New Tickets for the last 7 days

        - Stale Ticket

        - Daily Ticket Statistics

5. Report - These bots send out to targeted recipients, status, updates, or a set of metrics or numbers that provide a view that helps in making decisions.

Examples

        - Last Week vs. This Week 

        - Late Time Entry Team Monthly Leaderboard

        - Monthly Business Report

        -  SMaRT Hours for Clients - Past 4 Months

        - Weekly Tickets Needing Attention

6. QA - QA bots prompt users for any missing information or documentation helping technicians and managers to complete data forms.

Examples

        - Ticket Closure QA

        - Ticket QA - Categorization

        - Attached Agreement Mismatch Prompter

        - Ticket QA - No Ticket Owner

7. Financial - These are bots whose function is to prompt users for any revenue, income, expense related triggers.

Examples

        - Revenue this Week

        - Expense Report Alert on the 15th day

8. Information/input required - Similar to QA bots, these are automated system triggers that require users to provide an input in order to add more information to tickets, tasks, or others.

Examples

       - Work Type Prompter

       - Scheduled Ticket Acknowledgement 

       - Short Time Entry Verifier

9. Attendance - Attendance bots generate alert and reminders pertaining to staff attendance.

Examples

    - Attendance Adjustment Pending for Approval

    - Weekly Attendance Summary