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How to send messages to Slack

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After You can send messages directly to Slack chats right after the MSPbots App is installed in Slack's Apps. To start sending messages, configure the Alert bot block and add MSPbots to the Slack channel to start sending messages to Slack. 

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  1. Configure theAlert bot block in MSPbots to send messages to Slack. For instructions on setting up the Alert bot block, refer to the section Define the Alert Script in the article How to Create a Bot. 
    image alert bot block with Slack options

  2. Add Next, add the MSPbots app to the channel in Slack.
    1. In the conversation bar of the channel where you want to send messages, type @ and select MSPbots.
      image MSPbots in Slack channel.  
    2. When the prompt Want to add this person instead? opens, click Add to Channel.
      image add to channel 
    3. A message that says "MSPbots joined means " means you can start sending messages to this channel in MSPbots. 

      image MSPbots joined

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    1. Currently, only the help and nt commands are supported. 


      Entering the command /help gets the ticket's description and company details. It will return a message like the following: 
      image command help messageImage Added
      Clicking the Next tickets button on this message returns the next ticket information, while clicking the Reject this ticket button brings up the Reject Ticket pop-up window where you must provide the reason for rejection. 
      image reject ticket pop-upImage Added

      On the other hand, entering the /nt command returns the next ticket in your PSA and its details.  

      Tip

      The /help and /nt commands are not displayed in the conversation list. If you see the following message, follow the instructions below. 
      image slack chat messageImage Added
      1. Go to Settings > User Management on the MSPbots navigation bar. 
      2. Find the user on the User Management list and click the corresponding Edit button under the Action column. 
      3. In the Edit window, scroll down to the THIRD-PARTY PLATFORM MAPPING section and check if the user's name is selected under Slack User Mapping. If it is not selected, select it and click Confirm. If it is already selected, wait for the data synchronization to complete. This may take around ten minutes. after which you can start using commands in the Slack chat dialog. 

      image Slack user mappingImage Added

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