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  1. Setup OpenAI Integration (link), choose a billing limit, and complete the API integration setup with MSPbots.



  2. Once the OpenAI integration is completed and verified, navigate to the Bots section in the MSPbots app and search for OpenAI Ticket Sentiment Bot.




  3. Clone the template bot which will automatically add it to your custom ('My Bots') profile by clicking on the ellipses.




  4. Go into the 'My Bots' tab and click on the OpenAI Ticket Sentiment bot to open. Click on the Design Tab:

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