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What's in this article: 

Table of Contents

How to


set up your MSPbots integration with OpenAI

To connect MSPbots to OpenAI:

  1. Create the OpenAI API Key.
    1. Register an account with OpenAI. 
    2. Log in and enter your account on the API keys page.
    3. Click the Create new secret key button and click Copy to save the key locally. 
    4. Please add the billing limit to prevent accidental over usage
  2. Test your connection. If you encounter an error, check if the OpenAI account you used to log in has the correct credentials.
  3. Next, go to the MSPbots app and navigate to Integrations.
  4. Find OpenAI and click it to open.
    OpenAI integration
  5. Enter the API Key, then click Save And Sync.


Submitted use case ideas



  1. Check the sentiment of the notes and comments that is added by the client, write . Write it to into a dataset, then use the dataset to create a dashboard and bot to alert management
  2. Check the reply from the client, if they give client's reply. If they gave the instruction to close the ticket, then auto closes close the ticket.
  3. Give input windows in the Browser browser to compose a time entry or reply, polish . Polish the English to make sure there is no grammar or spelling errorensure correct grammar and spelling, and format the time log based on the company's standard.
  4. Detect the type and subtype progressive , based on the original description and follow-up reply and time entries, and alert . Alert the ticket owner or dispatch to approval for approve the changes.
  5. Write the ticket summary into the solution field when the ticket is ready to closebe closed.

Having some Do you have other ideas? Please post it them here:, or .

You an also open a ticket by emailing, thanks!