N O T I C E
MSPbots WIKI is moving to a new home at support.mspbots.ai
to give you the best experience in browsing our Knowledge Base resources and addressing your concerns. Click here for more info!
Page History
...
Make sure the user class has all the read-only permission. 
General tab
Select the Integrator checkbox in the bottom-left corner of the window. This will bypass Multi-Factor Authentication (MFA) for accounts used for integrations.
...
Permissions tab
Allow read-only permissions to clients and select the Allow HTTP Tunnel checkbox. If you haven't modified the user class default settings, you can select Help Desk Users.
...
- Go to https://app.mspbots.ai/Integrations
- Find ConnectWise Automate.
- Input your Automate URL, Username, and Password.
- Click Save and Sync.
Troubleshooting
- Error message: 403 - Forbidden: Access is denied. You do not have permission to view this directory or page using the credentials that you supplied.
- Please check your firewall to see if the MSPbots server is allowed, What MSPbots server IP addresses can I allow through the firewall?
Overview
Content Tools