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Accounting Mapping N-Able Template

TBD





N-Able Client Info and Q Benchmarkable Benchmark Qs and Headcount Information

Dashboard Link: MSPbots

Description:

This Dashboard contains the form for the initial setup for the benchmarking processes:

1.  N-able Client Info and Demographics Form:

  • This is where you input and submit your company details, demographics and accounting period setup.

2.  N-able Q Benchmarks Benchmark Qs Form:

  • This contains the per Quarter data for your Q values results.
  • At the end of the Quarter, you can Add new Q Benchmark record and do edits if needed.
  • Click New button. The form automatically pulls in the various Q values of the quarter and has the ability to save manually inputted data. 

2.  N-able Headcount



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N-Able Client and Benchmark Configuration Form

Form Link: MSPbotsmoomomoo

Description: The dashboard contains form to set up the N-Able configuration for Client benchmark input reference.

1.  N-able Client Info and Demographics Form:

  • This is where you input and submit your company details, demographics and accounting period setup.

2.  N-able Benchmark Configuration Form

3.  N-able Configuration Supplementary Form

  • For Product or Service Addition




















N-Able Qs Values for Benchmarking

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NoDashboard DescriptionLink
2N-able Benchmark - Headcount Dashboard





In-progress TBD







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NoDashboard DescriptionLink
3N-able Benchmarking - Service Count DashboardThis dashboard displays the widgets that contain details regarding various data regarding managed services agreements, number of managed users and devices, and tickets count with CSAT responses. MSPbots

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4N-able Benchmarking - Ticket Counts DashboardThis dashboard displays the details for the IT managed service ticket counts for the last quarter period: Total Customer reactive tickets [Q40], RMM reactive tickets [Q41], and total number of Proactive Tickets generated [Q42].MSPbots


           

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5N-able Benchmarking - Hours by AreaThis dashboard shows the widgets where the information regarding the hours spent for the last quarter is shown for managed and professional services (Reactive, RMM and Proactive). It also shows the total IT professional services billable hours spent.MSPbots


           

   

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NoDashboard                              DescriptionLink
6N-Able Benchmarking - AutomationThis dashboard shows the widget/s containing details regarding the tickets that are self-healed (worked only by bots).MSPbots


           


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NoDashboard Description Link
7N-Able Benchmarking - Efficiency Resolution DashboardThis dashboard displays the details about your efficiency resolution performance. It shows your Mean Time to Resolution (MTTR) for service reactive ticket and the Total number of tickets with one touch resolution by your Tech or Engineer.MSPbots


           

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NoDashboard DescriptionLink
8N-Able Benchmarking - Top 3 Client Stats


TBD





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NoDashboard DescriptionLink
9N-Able Benchmarking - Previous Quarter
MSPbots