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- Log in to the MSPbots app as an administrator.
- Navigate to Bots on the menu.
- Click on the bot that needs to be modified. For example: Stale Ticket Alert (No Email)
- When thebot-Stale Ticket Alert (No Email) tab opens, click Design.
- On the Trigger window that opens, click the design icon to open the Widget Builder.
- On the Widget Builder window, click the icon for Dataset to show Data Source. Then click the ellipsis button > Edit.
- When the Dataset window opens, locate the row with Ticket Link as Alias and Hyperlink as Business Type.
- Click the paintbrush button on the same row and enter the new URL for the bot in the Format field.
Select {Ticket Link} as Data Columns Placeholder and click Save.
- Click the Save button on the Dataset window.
- Click Apply on the Widget Builder window.
- Click Save.
- Click Confirm on the prompt that appears.
- Click Next, then Next.
- Click Finish, then Save.
- Click Apply on the Widget Builder window.
- Click Save on the bot-Stale Ticket Alert (No Email) tab.
- Verify if the settings have been successfully applied. To verify:
- Perform steps 1 to 4. Click Bot Messages.
- Go to the list of generated Bot Messages and hover to a specific ticket. You should see the new URL appear in the lower-left corner of the window. Alternatively, you can check the data on the widget and click a ticket link. This should redirect to a new tab where the new URL is reflected.
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