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- Set the Escalation time frame: Day | Week | Month
- Define escalation steps. Click the + Add Message button when required.
- Set Escalation threshold.
- Set the Escalation message.
- Click the Finish button when done.
How to turn ON the Bot?
- Turning ON the Trigger switch will let the bot prepare all alert messages but not sent.
- Turning ON the Alert switch will instruct the Bot to send the alert message to any recipient set in the Alert script screen.
- Turning ON the Escalate switch will instruct the Bot to send escalation messages to target user, managers, etc.
How to check if the Bot is firing and sending alert messages?
- Check the Detail tab under Recent Run History.
- Check the Run History for the successful runs. Other option includes All Runs, Only Successful Runs, Failed and Running.
- Check the Bot messages generated. These are the actual messages generated by the bot.
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