Introduction
The SimpleSAT dashboards package is an integration that captures the The Simplesat Dashboards Package captures customer satisfaction (CSAT) and net promoter score (NPS) data from the SimpleSAT Simplesat tool and provides users a complete overview of the a company's performance. It shows overall CSAT and NPS scores and breakdowns broken down per company, per customer, and more. Users can click on any widget to drill down on specific metrics, making it easier to identify opportunities and resolve issues.
SimpleSAT Dashboards sample view
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Read this article for an overview of the Simplesat Dashboard Package and the following topics:
Simplesat Dashboards Sample View
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Dashboard Information
Dashboard Name | Description |
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SimpleSAT Simplesat CSAT | A dashboard showing the overall CSAT score and its breakdown per team member, per company, per sentiment, and over time. |
SimpleSAT Simplesat NPS | A dashboard showing the overall NPS score and its breakdown per team member, per company, per sentiment, and over time. |
SimpleSAT Simplesat CSAT Last 90 Days | A dashboard showing overall CSAT score and its breakdown per team member, per company, per sentiment, and over time.CSAT metrics for different time ranges: current week, current month, previous month, and last 90 days. |
Widgets Information
Widget Name | Type | Description | Link Dashboard |
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CSAT Score - Current Month | Card Number | A card number displaying the CSAT score in % |
SimpleSAT Simplesat CSAT |
Positive Ratings - Past 12 Months | Card Number | A card number displaying the total number of positive ratings |
Neutral Ratings - Past 12 Months | Card Number | A card number displaying the total number of neutral ratings |
Negative Ratings - Past 12 Months | Card Number | A card number displaying the total number of negative ratings |
Sentiment Breakdown - Past 12 Months | Pie Chart | A pie chart showing % of positive, neutral, and negative ratings |
Ratings Over Time (Weekly) - Past 12 Months | Column Chart | A bar chart showing levels of each |
sentiments sentiment across previous weeks |
CSAT |
By by Team Member | Grid | A table showing CSAT scores per team member in ascending order |
CSAT |
By by Company | Grid | A table showing CSAT scores per company in ascending order |
Feedback Stream - Full | Grid | A table showing complete information |
of on each feedback received |
NPS Overall Net Promoter Score | Card Number | A card number displaying the NPS score |
SimpleSAT Simplesat NPS |
Positive Ratings - Past 12 Months | Card Number | A card number displaying the total number of positive ratings |
Neutral Ratings - Past 12 Months | Card Number | A card number displaying the total number of neutral ratings |
Negative Ratings - Past 12 Months | Card Number | A card number displaying the total number of negative ratings |
Sentiment Breakdown - Past 12 Months | Pie Chart | A pie chart showing % of positive, neutral, and negative ratings |
Ratings Over Time (Weekly) - Past 12 Months | Column Chart | A bar chart showing levels of each |
sentiments sentiment across previous weeks |
NPS |
By by Company | Grid | A table showing NPS scores per company in ascending order |
NPS |
By by Customer | Grid | A table showing NPS scores per customer in ascending order |
Feedback Stream - Full | Grid | A table showing complete information |
of on each feedback received |
Average CSAT Score - Current Month | Progress Tracker |
| A progress tracker displaying the average CSAT score in the current month | Simplesat |
SimpleSAT Progress Tracker CSAT Last 90 Days |
Average CSAT Score - Previous Month | Progress Tracker |
Average CSAT Temp - Current Month | A progress tracker displaying the average CSAT score from the previous month |
Average CSAT |
Temperature Past Last 90 Days | Progress Tracker | A progress tracker displaying the average CSAT score for the previous month |
CSAT Score Last 90 Days | Card Number | A |
card number Sentiment progress tracker displaying the average CSAT score for |
last 90 days in %Line Chart - Sentiment | Line Chart | A |
line chart showing levels of each sentiments across previous weeksprogress tracker displaying the average CSAT score for the last 90 days |
Customer Satisfaction Summary | Grid | A table showing complete information |
of ratings rating from customers |
Weekly Client Feedback | Pie Chart | A pie chart showing % of positive and negative feedback for the week |
How to install the SimpleSAT Dashboards Package?
1. Navigate to the MSPBots Apps page
2. Click + Add From Marketplace
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3. Select "SimpleSAT Dashboards Package" on the list. Then, click "Add" button.
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How to view the SimpleSAT Dashboards?
1. Navigate to the MSPBots Apps page
2. Click "SimpleSAT Dashboards Package"
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3. Hover into the "Dashboard" drop-down menu. Then, Click and select to view the specific Dashboard.
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Purchasing the Simplesat BI Package
- Log in to MSPbots and go to MarketPlace.
- On the Marketplace tab, click the BI Packages tab.
Image Added - Locate the Simplesat BI package package and click it. This action will take you to the Purchase window.
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- Next, select the type of purchase plan. Then, click the Purchase button.
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Accessing the Simplesat BI Packages
The steps below are done after purchasing the Simplesat BI Package.
- Log in to MSPbots and go to the Apps page.
- Locate the Simplesat BI Package then click it to open.
Image Added - On the Dashboards tab, select the dashboard, widget, dataset, or bot that you want to view.
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