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The bvoip dashboard and widgets provides you provide a quick overview on your data and helps you gauge your performance pertaining to your of performance data like call queues, inbound and outbound calls and tickets, agent-answered calls, race-to-answer leaderboards, frequent callers, talk time, and busy hours.
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BVoIP Dashboard Sample Views
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Dashboard Information
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| Dashboard | Description |
|---|---|
| BVOIP BVoIP Dashboard | A dashboard designed and created by bvoip and MSPbots |
| Widgets Name | Type | Description | Screenshot | Links |
|---|---|---|---|---|
| New Tickets vs. Inbound Calls | Bar Graph | A column chart |
| comparing the count of |
| New Tickets with Inbound Calls per day in the last 7 days, including today |
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| Unanswered Queue Calls - Current Day | Card Number | A card number displaying the |
| Count of Unanswered Queue Calls for today |
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| Unanswered Queue Calls - Current Week | Card Number | A card number displaying the count of |
| Unanswered Queue Calls for the current week |
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| Unanswered Queue Calls - Current Month | Card Number | A card number displaying the count of |
| Unanswered Queue Calls in the current month |
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| Agents Answered Calls - Today | Grid Type | A table listing the count of |
| Agents Answered Calls today. This is arranged according to the Destination Name. |
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| Agents Answered Calls - Last 7 Days | Grid Type | A table listing the count of |
| Agents Answered Calls in the last 7 days including today |
| . This is arranged according to the Destination Name. |
| |
| Agents Answered Calls - Last 30 Days | Grid Type | A table listing the count of |
| Agents Answered Calls in the last 30 days including today |
| . This is arranged according to the Destination Name. |  | |
| Race to Answer Leaderboard - Today | Grid Type | A table listing the |
| Destination Name and the |
| Average Seconds to Talk of the leading |
| agents for today |
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| Race to Answer Leaderboard - Last 7 Days | Grid Type | A table listing the |
| Destination Name and the |
| Average Seconds to Talk of the leading agents in the last 7 days, including today |
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| Race to Answer Leaderboard - Last 30 Days | Grid Type | A table listing the |
| Destination Name and the |
| Average Seconds to Talk of the leading agents in the last 30 days, including |
| today |
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| Frequent Callers - Today | Grid Type | A table listing the |
| call counts made today by |
| callers under Originated by Name |
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| Frequent Callers - Last 7 Days | Grid Type | A table listing the |
Call Count made in the last 7 days, including today, |
by companies under the Originated by Name column |
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| Frequent Callers - Last 30 Days | Grid Type | A table listing the |
| Call Count made in the last 30 days, including today, |
| by companies under Originated by Name |
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| Talk Time - Today | Grid Type | A table listing the total |
| Talk Time today in minutes |
| per Destination Name |
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| Talk Time - Last 7 Days | Grid Type | A table listing the |
| Total Talk time in |
| the last 7 days, including today, |
| per Destination Name |
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| Talk Time - Last 30 Days | Grid Type | A table listing the total |
| Talk Time in minutes in the last 30 days, including today, |
| per Destination Name |  | |
| Outbound Call Goals | Progress Tracker | A progress tracker for |
| Outbound Call Goals made today |
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| Calls by Queue - Today | Pie Chart | A pie chart showing the breakdown of |
| Calls by |
| Queue today |
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| Calls by Queue - Last 7 Days | Pie Chart | A pie chart showing the breakdown of |
| Calls by |
| Queue in the last 7 days, including today |
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| Calls by Queue - Last 30 Days | Pie Chart | A pie chart showing the breakdown of |
| Calls by |
| Queue in the last 30 days, including today |
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| Busy Hours Heatmap - Today | Heatmap | A heatmap of calls |
| made today per hour |
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| Busy Hours Heatmap - Last 7 Days | Heatmap | A heatmap of calls |
| per hour in the last 7 days, including today |
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| Busy Hours Heatmap - Last 30 Days | Heatmap | A heatmap of calls |
| per hour in the last 30 days, including today |
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Purchasing the bvoip Dashboard Package
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- Log in to MSPbots and go to MarketPlace.
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- On the Marketplace tab,
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- click the BI Packagestab.
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- Locate the bvoipBI package package and click it.
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4. This opens the purchase page. Then click Purchase when ready to buy.
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- This action will take you to the Purchase window.
- Read the inclusions in the package and click Purchase when ready.
- Next, select the type of purchase plan. Then, click the Purchase button.
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- Input your Credit Card details and click Save.
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- Proceed
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- to complete your order
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Accessing the bvoip BI Packages
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| Info |
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The steps below are done after purchasing a bvoip BI Package. |
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- Log in to MSPbots and go to the Apps page.
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- Locate bvoip BI Packages
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- then, click it to open.
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- On the Dashboards tab, select the dashboard that you want to view
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- .
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Overview
Content Tools