N O T I C E
MSPbots WIKI is moving to a new home at support.mspbots.ai
to give you the best experience in browsing our Knowledge Base resources and addressing your concerns. Click here for more info!
N O T I C E
MSPbots WIKI is moving to a new home at support.mspbots.ai to give you the best experience in browsing our Knowledge Base resources and addressing your concerns. Click here for more info!
The bvoip dashboard and widgets provide a quick overview and gauge of performance data like call queues, inbound and outbound calls and tickets, agent-answered calls, race-to-answer leaderboards, frequent callers, talk time, and busy hours.
BVoIP Dashboard Sample Views
Dashboard Information
| Dashboard | Description |
|---|---|
| BVoIP Dashboard | A dashboard designed and created by bvoip and MSPbots |
| Widgets Name | Type | Description | Screenshot | Links |
|---|---|---|---|---|
| New Tickets vs. Inbound Calls | Bar Graph | A column chart comparing the count of New Tickets with Inbound Calls per day in the last 7 days, including today |  | |
| Unanswered Queue Calls - Current Day | Card Number | A card number displaying the Count of Unanswered Queue Calls for today |
| |
| Unanswered Queue Calls - Current Week | Card Number | A card number displaying the count of Unanswered Queue Calls for the current week |
| |
| Unanswered Queue Calls - Current Month | Card Number | A card number displaying the count of Unanswered Queue Calls in the current month |
| |
| Agents Answered Calls - Today | Grid Type | A table listing the count of Agents Answered Calls today. This is arranged according to the Destination Name. |
| |
| Agents Answered Calls - Last 7 Days | Grid Type | A table listing the count of Agents Answered Calls in the last 7 days including today. This is arranged according to the Destination Name. |
| |
| Agents Answered Calls - Last 30 Days | Grid Type | A table listing the count of Agents Answered Calls in the last 30 days including today. This is arranged according to the Destination Name. |  | |
| Race to Answer Leaderboard - Today | Grid Type | A table listing the Destination Name and the Average Seconds to Talk of the leading agents for today |
| |
| Race to Answer Leaderboard - Last 7 Days | Grid Type | A table listing the Destination Name and the Average Seconds to Talk of the leading agents in the last 7 days, including today |
| |
| Race to Answer Leaderboard - Last 30 Days | Grid Type | A table listing the Destination Name and the Average Seconds to Talk of the leading agents in the last 30 days, including today |
| |
| Frequent Callers - Today | Grid Type | A table listing the call counts made today by callers under Originated by Name |
| |
| Frequent Callers - Last 7 Days | Grid Type | A table listing the Call Count made in the last 7 days, including today, by companies under the Originated by Name column |
| |
| Frequent Callers - Last 30 Days | Grid Type | A table listing the Call Count made in the last 30 days, including today, by companies under Originated by Name |
| |
| Talk Time - Today | Grid Type | A table listing the total Talk Time today in minutes per Destination Name |
| |
| Talk Time - Last 7 Days | Grid Type | A table listing the Total Talk time in the last 7 days, including today, per Destination Name |
| |
| Talk Time - Last 30 Days | Grid Type | A table listing the total Talk Time in minutes in the last 30 days, including today, per Destination Name |  | |
| Outbound Call Goals | Progress Tracker | A progress tracker for Outbound Call Goals made today |
| |
| Calls by Queue - Today | Pie Chart | A pie chart showing the breakdown of Calls by Queue today |
| |
| Calls by Queue - Last 7 Days | Pie Chart | A pie chart showing the breakdown of Calls by Queue in the last 7 days, including today |
| |
| Calls by Queue - Last 30 Days | Pie Chart | A pie chart showing the breakdown of Calls by Queue in the last 30 days, including today |
| |
| Busy Hours Heatmap - Today | Heatmap | A heatmap of calls made today per hour |
| |
| Busy Hours Heatmap - Last 7 Days | Heatmap | A heatmap of calls per hour in the last 7 days, including today |
| |
| Busy Hours Heatmap - Last 30 Days | Heatmap | A heatmap of calls per hour in the last 30 days, including today |
|
Purchasing the bvoip Dashboard Package
- Log in to MSPbots and go to MarketPlace.
- On the Marketplace tab, click the BI Packages tab.
- Locate the bvoip BI package package and click it. This action will take you to the Purchase window.
- Read the inclusions in the package and click Purchase when ready.
- Next, select the type of purchase plan. Then, click the Purchase button.
- Input your Credit Card details and click Save.
- Proceed to complete your order.
Accessing the bvoip BI Packages
The steps below are done after purchasing a bvoip BI Package.
- Log in to MSPbots and go to the Apps page.
- Locate bvoip BI Packages then, click it to open.
- On the Dashboards tab, select the dashboard that you want to view.
Overview
Content Tools
N O T I C E
MSPbots WIKI is moving to a new home at support.mspbots.ai to give you the best experience in browsing our Knowledge Base resources and addressing your concerns. Click here for more info!