The bvoip dashboard and widgets provides you provide a quick overview on your data and helps you gauge your performance pertaining to your of performance data like call queues, inbound and outbound calls and tickets, agent-answered calls, race-to-answer leaderboards, frequent callers, talk time, and busy hours.
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BVoIP Dashboard Sample Views
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Dashboard Information
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Dashboard | Description |
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BVOIP BVoIP Dashboard | A dashboard designed and created by bvoip and MSPbots |
Widgets Name | Type | Description | Screenshot | Links |
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New Tickets vs. Inbound Calls | Bar Graph | A column chart |
displaying new tickets and inbound calls by New Tickets with Inbound Calls per day in the last 7 days, including today |
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Unanswered Queue Calls - Current Day | Card Number | A card number displaying the |
count of unanswered queue calls Count of Unanswered Queue Calls for today | Image Modified
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Unanswered Queue Calls - Current Week | Card Number | A card number displaying the count of |
unanswered queue calls in Unanswered Queue Calls for the current week |
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Unanswered Queue Calls - Current Month | Card Number | A card number displaying the count of |
unanswered queue calls Unanswered Queue Calls in the current month |
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Agents Answered Calls - Today | Grid Type | A table listing the count of |
agents answered calls today by destination name
Image RemovedAgents Answered Calls today. This is arranged according to the Destination Name. | Image Added
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Agents Answered Calls - Last 7 Days | Grid Type | A table listing the count of |
agents answered calls Agents Answered Calls in the last 7 days including today |
by destination name
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Agents Answered Calls - Last 30 Days | Grid Type | A table listing the count of |
agents answered calls Agents Answered Calls in the last 30 days including today |
by destination name
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Race to Answer Leaderboard - Today | Grid Type | A table listing the |
destination name average seconds to talk today Average Seconds to Talk of the leading |
agents
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Race to Answer Leaderboard - Last 7 Days | Grid Type | A table listing the |
destination name average seconds to talk Average Seconds to Talk of the leading agents in the last 7 days, including today |
, of the leading agents
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Race to Answer Leaderboard - Last 30 Days | Grid Type | A table listing the |
destination name average seconds to talk Average Seconds to Talk of the leading agents in the last 30 days, including |
today, of the leading agents
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Frequent Callers - Today | Grid Type | A table listing the |
count of calls call counts made today by |
originated name
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Frequent Callers - Last 7 Days | Grid Type | A table listing the |
count of calls Call Count made in the last 7 days, including today, |
by originated name
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Frequent Callers - Last 30 Days | Grid Type | A table listing the |
count of calls Call Count made in the last 30 days, including today, by |
originated name
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Talk Time - Today | Grid Type | A table listing the total |
talk time Talk Time today in minutes |
today by destination name
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Talk Time - Last 7 Days | Grid Type | A table listing the |
total talk in minutes in the last 7 days, including today, |
by destination name
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Talk Time - Last 30 Days | Grid Type | A table listing the total |
talk time Talk Time in minutes in the last 30 days, including today, |
by destination name
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Outbound Call Goals | Progress Tracker | A progress tracker for |
outbound calls Outbound Call Goals made today |
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Calls by Queue - Today | Pie Chart | A pie chart showing the breakdown of |
calls queue
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Calls by Queue - Last 7 Days | Pie Chart | A pie chart showing the breakdown of |
calls queue Queue in the last 7 days, including today |
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Calls by Queue - Last 30 Days | Pie Chart | A pie chart showing the breakdown of |
calls queue Queue in the last 30 days, including today |
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Busy Hours Heatmap - Today | Heatmap | A heatmap of calls |
by hour
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Busy Hours Heatmap - Last 7 Days | Heatmap | A heatmap of calls |
by per hour in the last 7 days, including today |
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Busy Hours Heatmap - Last 30 Days | Heatmap | A heatmap of calls |
by per hour in the last 30 days, including today |
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Purchasing the bvoip Dashboard Package
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- Log in to MSPbots and go to MarketPlace.
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- On the Marketplace tab,
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- click the BI Packagestab.
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Image Added- Locate the bvoipBI package package and click it.
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4. This opens the purchase page. Then click Purchase when ready to buy.
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- This action will take you to the Purchase window.
Image Added - Read the inclusions in the package and click Purchase when ready.
- Next, select the type of purchase plan. Then, click the Purchase button.
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Image Added- Input your Credit Card details and click Save.
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- Proceed to complete your order
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Accessing the bvoip BI Packages
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Info |
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The steps below are done after purchasing a bvoip BI Package. |
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- Log in to MSPbots and go to the Apps page.
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- Locate bvoip BI Packages
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- then, click it to open.
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Image Added- On the Dashboards tab,
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- select the dashboard that you want to view.
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