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Clients sometimes need to use a custom URL for bots and widgets. The steps in this guide apply to both:
- Assigning a specific URL for bots when sending alerts
- Using custom URLs for widgets and column datasets
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Do the following steps to change a bot’s URL:
- Log in to the MSPbots app as an administrator.
- Navigate to Widgets Bots on the menu. Search for the widget used by the bot whose URL
- Click on the bot that needs to be changedmodified. For example: Stale Tickets
Ticket Alert (No Email) - When thebot-Stale Ticket Alert (No Email) tab opens, click Design.
- On the Trigger window that opens, click the design icon Click the Stale Tickets Grid - Autotask widget to open the Widget Builder.
- On the Widget Builder window, select click the Dataset icon. Click icon for Dataset to show Data Source. Then click the ellipsis button and click > Edit.
- When the Dataset window opens, look for locate the Alias row with Ticket Link as Alias and the Hyperlink as Business Type with Hyperlink.
- Click the paintbrush button on the same row and enter the new URL for the bot in the Format field.
- Click
Select {Ticket Link} as Data Columns Placeholder and click
Save.
- Click the Save button on the Dataset window.
- Click Apply on the Widget Builder window.
- Click Save.
- Click Confirm on the prompt that appears.
- Click Next, then Next.
- Click Finish, then Save.
- Click Apply on the Widget Builder window.
- Click Save on the bot-Stale Ticket Alert (No Email) tab.
- Verify if the settings have been successfully applied.
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- To verify:
- Perform steps 1 to 4. Click Bot Messages.
- Go to the list of generated Bot Messages and hover to a specific ticket. You should see the new URL appear in the lower-left corner of the window. Alternatively, you can check the data on the widget and click a ticket link. This should redirect to a new tab where the new URL is reflected.
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