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Adding and removing bot licenses for users in your company is done in the Bots Settings section of the MSPbots app. This article has is a step-by-step guide on how to do this. 

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Background information 

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You can start assigning bot licenses to users after purchasing an MSPbots package with your required number of bots. Once a bot is properly configured and activated, the recipients of bot notifications should start receiving messages according to the set schedule. If a user is not receiving the bot alert, you may have to check if a license has been properly assigned to this user. 

Prerequisites for assigning bot licenses 

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You must have the following to be able to assign and remove bot licenses: 

• A Business Intelligence (BI) package subscription 
• Sufficient number of purchased bots for your users 
• Admin role role and permssions
  

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  Only licensed and paying users can open bot notifications.

Assigning a bot license 

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1. Log in to the MSPbots app and go to Bots on the sidebar. 
2. Navigate to Setting and select Assign License. 
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3. In the window Customize your purchase plan, click the +Add link and select the user who needs a license. 
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4. Click Save. 

Removing a bot license 

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1. Log in to the MSPbots app and go to Bots on the sidebar. 
2. Navigate to Setting and select Assign License. 
3. In the window Customize your purchase plan, click the +Add link and select the user whose license needs to be removed. Notice that the checkmark beside the name will be removed. 
4. Click Save.  

Related Topics 

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